Head of Training
Apparel Group
Date: 1 week ago
City: Dubai
Contract type: Full time
Job Description
Key Responsibilities:
Key Responsibilities:
- Training Management: Oversee, plan, and implement all training activities across the region and UAE, ensuring alignment with existing policies and best practices to effectively support sales objectives.
- Learning Initiatives: Initiate and develop new learning and development initiatives tailored to meet the business needs of employees.
- Training Calendar Coordination: Create, communicate, coordinate, and implement the annual training calendar for all brands within the organization.
- Team Guidance: Monitor and guide the training team to enhance conversion rates for brands through effective training solutions and methodologies.
- Cost-effective Training Solutions: Develop and conduct cost-effective training solutions that address employee development needs.
- Product Knowledge Acquisition: Acquire product knowledge of new brands in the portfolio and ensure the training team is well-prepared to educate employees.
- Content Review: Review and enhance training content prepared for various brands to ensure it is relevant and effective for training purposes.
- Feedback Analysis: Analyze employee training feedback and implement necessary changes to improve training programs continuously.
- Material Recommendations: Recommend new learning materials and delivery approaches to optimize the effectiveness of training initiatives.
- Best Practices Implementation: Ensure that best training and development practices are maintained and practiced by the training team to foster a culture of continuous improvement.
- Training Delivery Measurement: Manage the measurement of training delivery, follow up, and maintain comprehensive records of all training activities.
- Course and Program Design: Design and implement training courses and programs that meet the diverse needs of the organization and its multicultural workforce.
- Process Implementation: Implement training processes and modules to facilitate effective learning outcomes across the organization.
- In-Store and Leadership Programs: Initiate in-store and leadership programs aimed at enhancing employees’ people skills and overall performance.
- Retail Staff Assessment: Visit retail outlets to assess retail staff skills through mock sessions or observations and provide constructive feedback for improvement.
- Mystery Shopping Organization: Organize third-party mystery shopping assessments to evaluate service quality and ensure customer satisfaction.
- Team Leadership: Motivate, supervise, and guide the training team to foster a productive and engaging learning environment.
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