Health Club and Recreation Manager

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Ensure smooth day-to-day operations of the gym, fitness classes, pool, beach, and other recreational services.
• Maintain a strong presence across all wellness and recreation areas to ensure guest satisfaction and personalized service.
• Oversee the implementation of brand standards and service protocols across all recreational facilities.
• Monitor cleanliness, maintenance, and safety compliance in all areas, coordinating with Engineering and Housekeeping as required.
• Promote and organize fitness programs and activities for in house guest/ members and group guests.
• Promote the facilities and organize special events as required.
• Collaborate with the Spa, F&B, and Marketing teams to promote events, classes, and wellness offerings.
• Actively seek guest feedback and continuously improve offerings based on preferences and trends.
• Work towards achieving assigned budgets and manage all related financial/accounting processes of all Residence members and other membership programs
• Develop a membership customer journey strategy
• Oversee membership campaigns, including on-site sales, direct mail, or media marketing, and work to increase members’ engagement
• Track all incoming leads and follow up with all current leads while maintaining a CRM database
• Implement reconciliation systems with the Finance Department to ensure that Membership and Finance reporting of membership income is consistent
• Manage the communication channels between the Residences, Ownership and Hotel.
• Consolidate monthly reporting of all members activities
• Execute membership marketing plans and programs effectively
• Ensure all marketing opportunities are maximized to full potential and marketing initiatives are delivered with high impact.
• In conjunction with the Director of Marketing, oversee the hotels membership advertising and promotion activities, including print, electronic, and direct mail
• Lead on the planning and delivery of members’ events and develop a regular program of activities for members.
• Develop and implement a Membership growth strategy, covering Sales, Marketing and retention, in order to deliver volume and income growth against ambitious targets.
• Working together with our Marketing, Sales, Finance and Revenue Teams, ensuring a full commercial success for the Health Club.
• Working together with our Marketing Team in creating and updating membership collateral and marketing materials, including letters, flyers for upcoming events, welcome packets, fact sheets, directories, surveys, and others.
• Ensure the effective operating of the Residence memberships and other membership programs.
• Maintain all membership databases and ensure timely renewal.
• Assist in the recruitment, development and training of all Heartists
• Other duties as assigned
  
  

Qualifications

• Health Club experience required within a five star luxury brand
• Minimum 5 years’ experience in a managerial role
• Computer literate in Microsoft Windows applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times