Hostess - Moana

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Maintain complete knowledge of:
• Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIP’s
• Scheduled in-house group activities, locations and times
• All department policies / service procedures
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
  

Qualifications

• Ideally holds a relevant degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years of experience in hotel or restaurant operations, preferably in a front-of-house role.
• Excellent customer service, communication, and interpersonal skills are essential.
• A warm, professional demeanor and the ability to create a welcoming atmosphere for guests.
• Strong organizational skills and the ability to handle high-pressure situations with grace.
• Proficiency in reservation systems and basic computer skills is an advantage.
• Fluency in English is required; additional languages are a plus.