ICT Service Desk Assistant
Greenfix Property Care
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Key Accountabilities
- Respond to du ICT customers through email and telephone to provide information regarding du ICT Services.
- Create and own the Trouble Tickets until resolution
- Coordinate resolution of customers’ escalations and escalate to the supervisor any non-standard incidents
- Continuously develop own skills by attending all required training courses and maintaining an up-to-date knowledge of products, services, systems and work processes necessary.
- Ensure conduct of behavior and representation of du values at all the times.
- Work collaboratively with the team to ensure company image and brand values are illustrated at all the times
- Advise the manager regarding new opportunities that may be developed with current customer as well as new prospects.
- Provide feedback information on issues and concerns about procedures and products to optimize market intelligence gathering and improve customer service.
- Minimum Diploma
- CCNA/CCNP/ITIL Certification preferred
- A minimum 2 years of experience preferably in customer service within an International IT / Telecommunications organization.
- Experience Service Support and or Delivery role.
- Good understanding of ITIL for service management
- Basic knowledge of Cloud Services (VMware and Open stack)
- Keyboard proficiency and PC skills (MS Office and MS Outlook).
- Customer Service focused and Sales orientated
- Team player
- Flexible approach towards work
- Self-motivated / Self-starter
- Able to work in shifts
- Problem solving / Analytical skills
- Strong communication skills written and verbal in one, but preferably two of the following
- Languages – Arabic / English preferred
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager Creative Services
Emirates,
Dubai
9 hours ago
Job PurposeAt Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better The Manager Creative Services will lead and manage the development and delivery of world class and cost effective creative services to Corporate Communications and to support the marcomms strategies of Group companies To...
Parts Picker | Al-Futtaim Automotive | BYD
Al-Futtaim Automotive,
Dubai
9 hours ago
Job Requisition ID: 172003Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia...
Kids Club Counselor future opportunities
Atlantis Resorts,
Dubai
12 hours ago
( 16444 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.Atlantis, The Royal will forever change the...
