In-store VIC Ambassador

In-Store VIC Ambassador, ALAÏA

Your main objective as In-Store VIC Ambassador is to acquire and retain Top Clients within your boutique.

You can develop sincere and authentic relationships with your clients, enabling you to build a high-quality client portfolio. Most of your time will be dedicated to client recruitment and interaction.

You demonstrate excellent presentation and consistently display the highest level of professionalism in all behaviors, including communication and teamwork.

You will work in close collaboration with the Regional Retail Manager, Boutique Managers, Boutique Team and HQ VIC & Client Development teams where required, to propose and implement activities aimed at developing the existing client base.

Key Reponsibilities

• Activating new VIC clients
• Build your own VIC portfolio by recruiting new clients with strong potential, thereby contributing to the development of the boutique’s client base
• Identify recruitment channels and participate in events to connect with potential Top Clients
• Participate in local and international events organized by the Maison
• Developing and retaining VIC clients
• Collaborate with the HQ VIC & Client Development teams to propose client initiatives aligned with the brand’s DNA
• Coordinate the implementation of unique and personalized experiences tailored to your VICs
• Engage your Top Clients throughout the year via clienteling actions and propose reactivation plans for the client base
• Ensure the highest level of service before, during, and after each VIC sale
• Position yourself as a client expert in-store, consistently setting the example for the team, and act as a team player by supporting your colleagues in developing and retaining their own client portfolios
• Proactively collaborate with your management on the selection and validation of VIC clients for each activation and event.
• Contributing to commercial performance
• Be a key player in achieving and surpassing the boutique’s commercial targets and KPIs, while delivering an exceptional, generous, and authentic client experience
• Achieve your sales goals and contribute significantly to the boutique’s performance
• Monitor and report CRM and performance indicators daily and proactively, and be able to report them to management during various reporting reviews
• Fully master and take part in all operational aspects of the sales process: stock knowledge, visual merchandising, after-sales, etc
  
  

Person Specifications

• Experience of minimum 5 years in luxury retail, ideally in a fashion environment
• Has own portfolio of high end clients & VICs network
• Proven track record of developing high net-wealth clients & VICs
• Ability to build and develop strong client relationships
• Client-centric mindset with proven ability to deliver outstanding client experience
• Excellent interpersonal skills and ability to adapt to a constantly changing environment
• Highly organized and detail oriented
• Proactive, open-minded and creative
• Fluent in English required, multilingual is a plus
• Profiency in Microsoft Office Suite required; proficiency in CRM systems is a plus
• Passion for fashion with an eye-for-detail
  
  

We make hearts beat.

“We wish to create a welcoming home and bespoke moments to reveal and empower feminity, and nurture a multicultural community of clients, lasting through generations” Pieter Mulier

Since 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty.

Azzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80’s with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women