Information Technology Infrastructure Specialist

About Seattle Aviation Solutions (SAS):

Seattle Aviation Solutions (SAS) is a leading global distributor of aftermarket parts for business and commercial aircraft. Headquartered in Seattle, with operational hubs in Dubai and Turkey, SAS is committed to providing exceptional service and quality products to its clients worldwide.

Position: IT / Salesforce Infrastructure Specialist

We are seeking a highly capable IT professional with strong Salesforce infrastructure experience to join our growing global team. This position will support the seamless operation of our enterprise IT systems—focusing on networking, systems integration, Salesforce/CRM configuration, and user support. Working alongside our IT Associate in Dubai, this role will serve as a technical escalation point and report to the Director of IT.

The ideal candidate is an experienced IT generalist with a deep understanding of Salesforce, strong troubleshooting skills, and a background in supporting cloud-based business applications. Familiarity with AvSight (our aviation ERP built on Salesforce) is a significant plus. The role is based in Dubai and requires working night shift hours to support U.S.-based operations.

Responsibilities

Salesforce & CRM Infrastructure

• Administer and maintain Salesforce platform integrations, including user access, permissions, workflows, and custom objects.
• Support troubleshooting and optimization of Salesforce and AvSight-related issues (experience with AvSight is preferred but not required).
• Collaborate with internal stakeholders to scope and implement new Salesforce features or enhancements.

IT Systems & Network Support

• Provide Tier 1 and Tier 2 support for hardware, desktop systems, printers, network, and software issues across offices and remote users.
• Configure and maintain network infrastructure (Wi-Fi, firewalls, VPNs, routers) for high availability.
• Use remote assist technologies to troubleshoot and support staff in different global locations.
• Perform system diagnostics and routine maintenance to ensure infrastructure stability.

Process, Security & Documentation

• Ensure compliance with IT security protocols, backup procedures, and data integrity policies.
• Maintain technical documentation, SOPs, and user guides for recurring issues and onboarding.
• Identify areas for process automation or system improvement.

Collaboration & Communication

• Work closely with the global IT team to resolve escalated issues and provide after-hours coverage for U.S. operations.
• Support Dubai-based staff and troubleshoot across various platforms, ensuring excellent internal customer service.
• Communicate effectively in English with both technical and non-technical users.

Requirements:

• 3+ years of experience in an IT infrastructure or support role, with a focus on Salesforce administration.
• Proficiency with Salesforce CRM configuration, user management, and workflow design.
• Knowledge of AvSight is a major plus, but not required.
• Solid experience with Microsoft 365 administration and troubleshooting.
• Knowledge of Intune (Microsoft Endpoint Manager) is a plus.
• Hands-on experience with Windows/Mac systems, basic networking, VPN configuration, and cloud-based tools.
• Ability to provide support using remote assist technologies across distributed teams.
• Ability to manage user requests, prioritize workload, and document solutions in a fast-paced environment.
• Excellent troubleshooting and customer support skills.
• Fluency in English (spoken and written).
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Preferred Qualifications:

Strong documentation and process improvement mindset to support scalability in a global IT environment.

Benefits:

• Competitive salary + benefits
• Comprehensive health insurance
• Opportunities for career advancement and professional growth
• Fast paced work environment

Location: Dubai, UAE

Job Type: Full-time, Night Shift (8 PM - 5 AM Dubai Time)