Information Technology Support Specialist

Matchable


Date: 15 hours ago
City: Dubai
Contract type: Full time

About the company:

A Dubai-based production house and media company specializing in virtual production and immersive content creation. By harnessing cutting-edge technologies such as mixed reality and blockchain, they are redefining the future of media and storytelling.


Job Description:

We are seeking a skilled and motivated IT Support Specialist to join our team. The ideal candidate will have hands-on experience with both macOS and Windows environments, a strong foundation in networking, and a working knowledge of various IT infrastructure systems. This role requires someone who is proactive, technically versatile, and capable of managing a broad range of IT responsibilities.


Key Responsibilities:

  • Manage and maintain macOS devices using JAMF.
  • Administer and support Windows client devices using Microsoft Active Directory.
  • Configure and maintain NAS storage systems and manage file share permissions.
  • Troubleshoot and support networking components, including routing and VLANs.
  • Perform cabling, termination, and patching; use LAN testers and tone probes.
  • Assist in the setup and basic configuration of wireless access points.
  • Provide support for IP telephony systems.
  • Assist with access control systems and troubleshooting.
  • Manage and support cloud-based antivirus solutions.
  • Support the setup and basic maintenance of IP cameras and NVR systems.


Qualifications:

  • Bachelor’s degree (required)
  • CompTIA Server+ and/or Network+ certification (preferred)
  • Proven experience in a similar IT support or infrastructure role
  • Strong problem-solving skills and ability to work independently


Preferred Skills:

  • JAMF administration for Mac environments
  • Microsoft Active Directory management
  • Basic knowledge of NAS/file server permissions
  • Understanding of basic networking concepts (routing, VLANs)
  • Familiarity with cabling tools and network testing devices
  • Wireless AP configuration experience
  • Exposure to IP telephony, access control systems, and NVR/IP cameras

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