Information Technology Support Specialist
Matchable

About the company:
A Dubai-based production house and media company specializing in virtual production and immersive content creation. By harnessing cutting-edge technologies such as mixed reality and blockchain, they are redefining the future of media and storytelling.
Job Description:
We are seeking a skilled and motivated IT Support Specialist to join our team. The ideal candidate will have hands-on experience with both macOS and Windows environments, a strong foundation in networking, and a working knowledge of various IT infrastructure systems. This role requires someone who is proactive, technically versatile, and capable of managing a broad range of IT responsibilities.
Key Responsibilities:
- Manage and maintain macOS devices using JAMF.
- Administer and support Windows client devices using Microsoft Active Directory.
- Configure and maintain NAS storage systems and manage file share permissions.
- Troubleshoot and support networking components, including routing and VLANs.
- Perform cabling, termination, and patching; use LAN testers and tone probes.
- Assist in the setup and basic configuration of wireless access points.
- Provide support for IP telephony systems.
- Assist with access control systems and troubleshooting.
- Manage and support cloud-based antivirus solutions.
- Support the setup and basic maintenance of IP cameras and NVR systems.
Qualifications:
- Bachelor’s degree (required)
- CompTIA Server+ and/or Network+ certification (preferred)
- Proven experience in a similar IT support or infrastructure role
- Strong problem-solving skills and ability to work independently
Preferred Skills:
- JAMF administration for Mac environments
- Microsoft Active Directory management
- Basic knowledge of NAS/file server permissions
- Understanding of basic networking concepts (routing, VLANs)
- Familiarity with cabling tools and network testing devices
- Wireless AP configuration experience
- Exposure to IP telephony, access control systems, and NVR/IP cameras
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