IT Helpdesk Manager - Banking
Michael Page
Date: 4 hours ago
City: Dubai
Contract type: Full time
- Opportunity to standardise and mature user services
- Leadership position within a growing IT function
This opportunity is with a large organisation in the financial services sector, based in Dubai.
Job Description
- Ownership of user services and access controls
- Ensuring consistent service quality and user experience
- Managing support and service delivery teams
- Acting as a bridge between IT and business users
- 12-15+ years' experience in user services or service management
- Current banking experience in the GCC is essential
- Strong stakeholder-facing and service leadership skills
- Experience operating in regulated environments
- Highly visible role with direct business impact
- Opportunity to standardise and mature user services
- Leadership position within a growing IT function
Quote job ref: JN-122025-6909018
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