IT Support Assistant

Deluxe Holiday Homes is looking for a proactive and detail-oriented IT Support Assistant to join our growing team!

We are opening this opportunity to all interested candidates who are passionate about IT support and eager to contribute to a dynamic work environment.

Responsibilities

Helpdesk & Ticketing (ClickUp)

• Log every issue as a ClickUp ticket; triage, prioritize, and resolve within agreed SLAs.
• Keep stakeholders updated; provide weekly volume/SLA reports.
  
  
  

Hardware & Device Lifecycle

• Install, update, and remove workstations, laptops, printers, mobiles, tablets, and peripherals as required.
• Imaging, patching, basic repairs; manage spares, warranties, etc.
• Maintain accurate asset inventory and renewal calendars.
  
  
  

Accounts, Access & Passwords

• Provision/modify/revoke access for HubSpot, PMS, Google Workspace, Remote Desktops, Airbnb, Booking.com, and other critical tools.
• Assist with password updates/resets and MFA troubleshooting; enforce least-privilege.
  
  
  

Routine Maintenance & Backups

• Apply OS/app updates; verify endpoint protection health.
• Perform weekly backup/restore checks on SIP/VoIP and Remote Desktop servers; escalate anomalies.
  
  
  

Network & Security (first line)

• Basic LAN/Wi-Fi/VPN troubleshooting and incident triage; escalate when needed.
• Enforce baseline controls (AV, updates, disk encryption) and assist with UAE data-privacy compliance.
  
  
  

Proactive Monitoring & Light Automation

• Daily health checks on servers/services; respond to alerts.
• Create small scripts/automations (PowerShell/Bash) for repetitive tasks and reports.
  
  
  

Documentation, Onboarding & Training

• Keep runbooks/KBs current; maintain change logs.
• Deliver IT onboarding for new hires and short “how-to” sessions.
  
  
  

Procurement Coordination

• Open/track requests; manage quotes, orders, and renewals.
  
  
  

Requirements:

• Basic knowledge of computer hardware, operating systems, and common software applications.
• Good understanding of networking concepts and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Previous experience in IT support (internship or entry-level) is an advantage.
• A degree or diploma in Information Technology or related field is preferred.