IT Support Engineer (Cybotic Systems) - Super Bytes

Qureos


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Title: IT Support Engineer

Location: MBHQ, Al Asayel Street, Downtown, Dubai

Duration: 3 months with possibility of extension

Business Unit: Technology

Labour Type: Technical

Category: Infrastructure, Cloud, and Platforms

Requirements:

  • Proven experience in IT support, desktop support, or asset management roles.
  • Strong knowledge of Windows OS, macOS, and hardware troubleshooting.
  • Familiarity with secure data erasure standards
  • Ability to handle multiple tasks with attention to detail and accuracy.
  • Good documentation and reporting skills.
  • Strong understanding of IT security principles.

Preferred Qualifications:

  • Experience with Intune/MDM for device management.
  • Knowledge of asset lifecycle management tools.
  • Industry certifications (CompTIA A+, ITIL, or equivalent) are a plus.

Key Responsibilities:

  • We are looking for a skilled and experienced hardware troubleshooting expert specializing in laptops and MacBooks.
  • The ideal candidate will be responsible for securely formatting, wiping, and preparing IT assets for disposal while ensuring compliance with data security policies.

Key Responsibilities:

  • Perform secure data wiping, formatting, and degaussing of laptops, Surface Pro devices, and MacBooks.
  • Ensure compliance with data security and follow the organizational asset disposal process.
  • Document and maintain accurate records of all processed devices, including asset tags and device details S/N etc.
  • Troubleshoot device related issues during the sanitization process.
  • Coordinate with IT Asset Management and Desktop Support teams for tracking and handover of disposed assets.
  • Follow company approved tools and methods (e.g., BitLocker, FileVault, third-party wiping utilities).
  • Maintain a safe and organized workspace while handling devices.
  • Provide periodic status updates and reports on disposal activities.

Description:

  • Responsible for securely formatting, wiping, and preparing IT assets for disposal while ensuring compliance with data security policies.

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