IT Support Specialist

Avia Solutions Group is the world’s largest ACMI (Aircraft, Crew, Maintenance, and Insurance) provider, operating a fleet of more than 200 aircraft worldwide and the parent company of over 250 subsidiaries. The group offers a wide range of aviation solutions, including MRO (Maintenance, Repair, and Overhaul), pilot and crew training, ground handling, and other related aviation services. Supported by 14,000 highly skilled aviation professionals, the group operates across 6 continents.

Are you passionate about solving technical issues and helping others succeed with technology? Avia Solutions Group is looking for a motivated and service-oriented IT Support Specialist to join our team in Dubai. In this role, you’ll be a key member of our IT Support team, providing hands-on assistance to ensure the smooth and efficient operation of IT systems and applications across our Dubai offices. This is a great opportunity to grow your career in a dynamic, international environment where your contributions truly make a difference.

Main Functions And Responsibilities

• Provide timely and effective support to end-users, addressing hardware and software issues on desktops, laptops, printers, and other peripherals.
• Assist users in troubleshooting problems and guide them through resolution steps.
• Efficiently manage and prioritize support tickets through a ticketing system.
• Ensure accurate documentation of issues, resolutions, and user interactions.
• Install, configure, and update software applications.
• Collaborate with other IT teams to resolve complex issues.
• Communicate effectively with users and team members, providing clear and concise information.
• Identify opportunities for process improvement and efficiency.
  
  

Requirements For The Position

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in providing IT support and troubleshooting.
• Familiarity with various operating systems, including Windows and MacOS Proficient in hardware and software troubleshooting.
• Experience with help desk software and ticketing systems.
• Strong customer service orientation with a focus on user satisfaction.
• Patience and the ability to handle user issues in a professional manner.
• Ability to adapt to a fast-paced and changing IT environment.
• Willingness to learn new technologies and tools.
• Willingness to share knowledge and contribute to team success.
• Strong documentation skills for recording issue resolutions and creating user guides.
  
  

At Avia Solutions Group, you’ll be part of a global aviation and aerospace leader, working in a collaborative and innovative environment. We offer opportunities for professional growth, access to cutting-edge technologies, and the chance to contribute to impactful projects across the group.