IT Support Specialist

Position: IT Support Specialist

Location: Ras Al Khaimah, UAE

Employment: Full-time

Compensation: Base salary

Key Responsibilities:

• Deliver first- and second-tier technical assistance for hardware, software, and networking problems.
• Address user issues via email, phone, ticketing systems, and escalate complex cases when necessary.
• Oversee network devices like routers, switches, firewalls, and wireless access points to maintain reliable network operations.
• Install, set up, and maintain computers, printers, servers, and other IT hardware; repair or replace components as needed.
• Install, configure, and upgrade software applications ensuring compatibility, licensing compliance, and proper functioning.
• Support network administration tasks such as IP setup, connectivity troubleshooting, and routine hardware maintenance.
• Manage user accounts and permissions within directory services such as Active Directory or similar platforms.
• Maintain server and storage systems, performing configuration, upkeep, and hardware replacement.
• Liaise with internet providers to resolve connectivity and performance challenges.
• Respond quickly to incidents to meet service-level agreements (SLAs).
• Administer Windows and Linux systems, including user management, permissions, file systems, and security settings.
• Ensure system stability through updates, patches, and performance monitoring.
• Document technical solutions and troubleshooting guides in a shared knowledge repository.
• Collaborate with team members to share insights and enhance support workflows.
• Keep up-to-date with new technologies and pursue certifications and training for skill development.
  
  

Qualifications:

• Fluent English, excellent written and verbal communication skills.
• At least 3 years of experience in IT support, system administration, or a related technical role.
• Strong knowledge of networking protocols like TCP/IP, DHCP, DNS, VPNs, and firewall management.
• Experience managing Windows Server environments, including Active Directory, Group Policies, and scripting (e.g., PowerShell).
• Practical skills in Linux systems administration (Ubuntu, CentOS, Red Hat), including shell scripting.
• Familiarity with virtualization platforms such as VMware or Hyper-V.
• Excellent troubleshooting skills to diagnose and resolve advanced technical problems.
• Ability to communicate complex technical ideas clearly to non-technical users.
• Customer-oriented with professionalism and patience in support interactions.
• Team player with a willingness to share knowledge and collaborate.
• Strong organizational and documentation capabilities, experienced with ticketing systems.
• Flexibility to work in shifts, including nights, weekends, and holidays as required.
  
  

Benefits:

• Competitive salary with performance-based bonuses.
• Paid training to align with company standards and procedures.
• Comprehensive private health insurance coverage.
• Growth opportunities within a global technology firm.
• Additional benefits included.
  
  

Inclusivity and Diversity in the IT Workplace

We are committed to promoting a welcoming, inclusive, and diverse workplace for all. We encourage applications from qualified candidates, regardless of gender, background, or identity. If you are dedicated to providing outstanding IT support and want to advance your career, we invite you to apply and be part of our team.