Kitchen production Incharge | Retail | IKEA Dalma

Job Requisition ID: 172016

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

As a Kitchen Production Manager at IKEA, you will lead and manage the kitchen production team to deliver irresistible food offers in a safe and efficient manner, ensuring guests have a memorable experience that encourages them to return. You will collaborate with the IKEA Food management team to support the overarching store goals, contribute to the business development by implementing strategic plans, and ensure compliance with food safety standards. Your role encompasses overseeing customer interactions, commercial activities, team development, and operational efficiencies.

What You Will Do:

Customer Focus

• Ensure guests are always in focus and strive to make them smile.
• Meet and serve guests with empathy and care, listening to their needs.
• Lead by example as a good ambassador for IKEA in all guest interactions.
• Continuously gather guest feedback and take action to improve their experience.
• Encourage team to take immediate action to meet guest needs and improve service.
• Ensure team is knowledgeable about store services to assist guests effectively.
  
  

Commercial Responsibilities

• Contribute to the development and implementation of an IKEA Food action plan.
• Secure quality and availability of products as per the range matrix.
• Prepare food in line with product sheets to maintain high quality.
• Train co-workers using product sheets and ensure new products are sampled.
• Promote top-selling products, provide alternatives when unavailable.
• Utilize commercial opportunities to grow sales and profit according to goals.
  
  

People Management

• Recruit team members based on IKEA values in collaboration with HR.
• Ensure co-workers are trained and understand the IKEA Concept and guidelines.
• Empower, support, and coach team members to enhance performance and development.
• Develop successors to meet store succession planning needs.
• Create a diverse and inclusive work environment in line with IKEA culture.
• Maintain efficient internal communication to ensure key information is understood by all team members.
  
  

Operational Excellence

• Ensure operations align with IKEA Quality and Food Safety requirements.
• Implement and follow up on safety processes like HACCP effectively.
• Promote actions contributing to sustainability such as waste management.
• Strive for accurate sales forecasts to enable proper supply management.
• Ensure efficient staff planning to meet business and guest needs.
• Maintain a clean, organized, and attractive operational area.
  
  

Required Skills To Be Successful:

• Exceptional leadership and team management skills.
• Ability to organize, plan, and prioritize effectively.
• Strong communication skills in English, with the ability to influence others.
• Proficient in Microsoft Office and knowledgeable in using business performance tools.
  
  

What Qualifies You For The Role:

• Experience in a vibrant retail environment, preferably with food service exposure.
• Advanced knowledge of food production and safety standards.
• Proven leadership experience with a track record of team development.
• Strong understanding of the IKEA Concept, including culture, vision, and values.
  
  

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.