Kitchen Specialist | Retail | IKEA Jebel Ali

Job Requisition ID: 174512

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The Kitchen Specialist manages the kitchen department within an IKEA store, ensuring the achievement of operational objectives related to quality, quantity, and cost. This involves the development and execution of tactical initiatives, supporting sales departments, and providing top-notch customer service to meet yearly sales targets. The role entails making business recommendations based on daily and monthly KPI analyses while fostering a high-performance environment that aligns with IKEA standards.

What You Will Do:

• Actively promote the Kitchen Design Service to increase sales and promote Add-On Sales.
• Conduct surveys to gauge in-store customer shopping experience and monitor competitors to recommend strategies.
• Schedule and monitor customer appointments to ensure high service levels regarding waiting times.
• Liaise with Range department to track stock levels and recommend order quantities to reach sales targets.
• Coordinate with Home delivery and assembly teams for auditing designs and arranging home visits for follow-up.
• Engage with customers daily for feedback to enhance their shopping experience in line with IKEA standards.
• Empower and encourage the team to provide immediate customer service and contribute improvement insights.
• Assist in preparing annual business plans and budgets for the kitchen department.
• Review daily and monthly KPIs, analyzing reports on stock, sales, and productivity for goal achievement.
• Encourage cost control through effective, lean practices while boosting team efficiency.
• Ensure all staff receive training on design systems and kitchen range for store performance and succession.
• Prepare productivity plans and supervise kitchen designers for efficiency and budget adherence.
• Create schedules for kitchen designers based on sales day coverage needs and plan their annual leaves accordingly.
  
  

Required Skills To Be Successful:

• Strategic Planning and Analytical Skills
• Excellent Communication and Interpersonal Skills
• Strong Customer Service Skills
• Commercial Awareness
  
  

What Qualifies You For The Role:

• High School/Trade School Graduate.
• 3 to 5 years of experience in a similar role.
• Excellent communication and interpersonal skills with the ability to build relationships.
• Fluency in English; proficiency in Arabic is preferred.
• Strategic planning, analytical skills, and commercial awareness.
• Strong customer service skills with an approachable manner.
• Good knowledge of home furnishings and market trends.
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.