Lead Solutions Consultant, ITOM (Qatar)

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

As an ITOM Lead Solution Consultant, you'll be the technical force behind OpenText’s ITOM success in Qatar. You'll define and lead the local go-to-market strategy for ITOM, support the sales cycle with deep technical expertise, and serve as a trusted advisor to both customers and internal teams. From architecting cutting-edge observability and AIOps solutions to driving customer workshops and demos, your role will directly impact how organizations in the region transform their IT operations.

What The Role Offers

The opportunity to work on best-in-class ITOM solutions including Operations Bridge, SMAX, NOM, HCMX, and more.

A strategic, high-visibility position that collaborates across Product, Sales, Engineering, and Marketing.

The chance to lead ESM and AIOps engagements following OpenText’s journey-to-value and IT4IT methodology.

A dynamic environment where you'll influence customer roadmaps, solution demos, and agile release planning.

A platform to share your technical vision through workshops, RFPs, PoCs, and thought leadership in the region.

What You Need To Succeed

10+ years of technical or consultative selling experience in IT operations or service management.

Strong customer-facing presence with proven experience in observability and AIOps solutions.

Hands-on knowledge of OpenText ITOM solutions (Operations Bridge, NOM, SMAX, etc.) is a major advantage.

Fluent in IT operations concepts, competitive solutions, and scalable architecture design.

Skilled in leading C-level conversations, crafting business value propositions, and navigating complex customer environments.

ITIL Foundation Certification is a must; IT4IT framework knowledge is a plus.

Bachelor's degree or higher in Computer or Software Engineering.

One Last Thing

At OpenText, we're not just selling software — we're enabling the future of intelligent operations. In this role, you'll help customers simplify complexity and modernize their IT environments, while working in a collaborative culture that values innovation, curiosity, and impact.

If you're passionate about shaping ITOM strategies and working with customers who are driving national digital transformation — we’d love to hear from you.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.