Learning Specialist

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Services Learning Senior Instructor

LOCATION: Dubai, U.A.E.

GRADE: 9

Position Summary

Reporting to the Regional Learning Delivery Manager, the Learning Senior Instructor utilizes their knowledge of NCR Atleos business and products and their expertise in adult education techniques to implement and deliver learning curriculum for their prescribed audience. He/She work closely with the Learning Delivery Manager, Learning Senior Specialist, and the Learning Business Partner to understand the business requirements and the skill sets requiring enhancement. The Learning Senior Instructor facilitates and delivers a comprehensive learning program or event that enhances an associate’s knowledge/skill and improves the overall effectiveness of the business unit/organization. Although important, the design and development are secondary in this role to the delivery and instruction.

KEY AREAS OF RESPONSIBILITY

• Convey knowledge and skills using classroom, lab, virtual instructor-led, and online methods of instruction
• Maintain classroom facilities and equipment and ensure learning materials necessary for the class are available
• Use existing knowledge combined with analytical skills to update and maintain course content
• Use a variety of delivery techniques, leveraging formal and informal delivery tools such as virtual classrooms, web conferencing, discussion forums, blogs, and wikis
• Execute classroom delivery according to the published training schedule.
• Work with the Learning Senior Specialist & Learning Business Partner to measure learning program effectiveness and identify areas of improvement
• Understand the competitive marketplace and stay current with the benchmarks/best practices that exist within the Learning community.
• Use continuous improvement processes and tools to improve Services Learning processes to increase the value-add provided to our customers
  
  

Basic Qualifications (minimum)

• Associates Degree in Education or a related technical discipline OR 3-5 years of experience working in Learning or Education-related discipline or field experience as an ATM technician.
• Excellent verbal and written communication skills in English & Arabic. Any additional languages will be an added advantage.
• Strong (demonstrated) public speaking or presentation skills
• Proficiency in MS Office products
• Experienced with working in a matrix-managed organization
  
  

Preferred Qualifications

• Bachelor’s degree in education or a related technical discipline OR 5-7 years of experience working in Learning or Education-related discipline or field experience as an ATM technician
• Proven ability to work within a team environment, juggle multiple projects, and adapt to frequent change
• Ability to build rapport with internal and external customers
• Training or practical experience in academic tests and measurements
• Ability to visualize and verbalize technical concepts in understandable terms and be instructionally savvy to create and deliver clear and effective instructional content
• Proven ability to learn quickly and work independently
• Experience with ATMs (i.e. NCR, Diebold, Wincor)
• Experience with networking products (i.e. Cisco routers/switches)
  
  

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

EEO Statement

Integrated into our shared values is NCR Atleos's commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences regarding race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.