Life Pharmacy - Chief Technology Officer

Job Location : Dubai

Role Overview

The Chief Technology Officer (CTO) will lead the end-to-end technology strategy, innovation roadmap, and execution for a fast-growing retail organization. As a key member of the Executive Leadership Team, the CTO will be responsible for digital transformation, technology architecture, platform scalability, cybersecurity, and the implementation of cutting-edge retail technologies including POS, ERP, CRM, and data analytics systems. The CTO will align all tech initiatives with business goals and ensure the company maintains a competitive digital edge.

Key Responsibilities

• Technology Strategy & Leadership :
• Define and execute the company's technology vision, strategy, and roadmap in alignment with long-term business objectives.
• Collaborate directly with the CEO and C-level leaders to ensure technology supports core business functions (e.g., retail operations, supply chain, merchandising etc).
• Digital Transformation :
• Drive enterprise-wide digital transformation initiatives, including ERP modernization, CRM integration,.
• Oversee automation of manual processes in store operations, finance, HR, and warehousing using digital tools.
• IT Infrastructure & Retail Technology :
  
  

Lead implementation and optimization of core systems such as :

• POS systems, ERP platforms
• Inventory & WMS solutions for real-time visibility
• Loyalty programs, CRM, and clienteling tools
• Ensure high availability and scalability of systems across all retail locations.
• Data, Analytics & Business Intelligence :
• Lead the deployment of data platforms and analytics tools to support performance tracking, customer behavior analysis, and inventory forecasting.
• Promote a data-driven culture across departments using dashboards and predictive analytics.
• Cybersecurity & Risk Management :
• Establish policies and systems for data protection, cybersecurity, and business continuity.
• Ensure compliance with data protection laws (e.g., UAE Data Law, GDPR if cross-border).
• Vendor & Technology Partner Management :
• Evaluate, select, and manage relationships with third-party software vendors, implementation partners, and technology consultants.
• Negotiate contracts and SLAs to ensure cost-effective, high-performing technology stacks.
• Team Leadership & Capability Building :
• Build and manage high-performing tech teams (developers, IT support, data engineers, product managers).
• Mentor internal talent and build succession planning within the technology department.
  
  

Key Qualifications & Experience

• Bachelors degree in Computer Science, Information Systems, Engineering, or related field (Masters preferred).
• 12+ years of experience in IT and technology management roles, with at least 5 years at a leadership or executive level.
• Proven experience leading technology strategy in retail, eCommerce, or consumer-facing businesses.
• Strong understanding of retail IT ecosystems : ERP, POS, CRM, mobile apps, and supply chain systems.
• Demonstrated success in leading large-scale technology implementations, such as ERP rollouts, eCommerce platforms, omnichannel integrations etc.
• Familiarity with UAE data privacy laws and IT compliance frameworks will be an advantage.
  
  

Core Competencies & Skills

• Strategic Thinking & Business Acumen
• Enterprise Architecture & System Integration
• Project & Program Management (Agile, Scrum)
• Cloud Technologies (AWS, Azure, GCP)
• Cybersecurity & Risk Governance
  
  

(ref:hirist.tech)