Logistics Field Representative

Job Description

Airbus International Services (AIS) is a subsidiary wholly owned by Airbus Helicopters, the world-leading rotorcraft manufacturer. AIS is based in Dublin, Ireland.

Established in 2010, Airbus International Services has been supporting Airbus Helicopters, Airbus Commercial, Airbus Defence & Space, ATR and Satair, with high quality services delivered by experienced and highly skilled professionals deployed worldwide (50+ countries).

AIS has three business lines, dedicated to supporting our groupwide customers:

• Helicopter Technical Operations supporting Airbus Helicopters;
• Aircrew Assistance supporting Airbus Helicopters and ATR;
• Airplane Operations supporting Airbus Commercial, Airbus Defence and Space, ATR, Satair;
  
  

AIS’s Technical Support activity offers versatile and innovative solutions to our customers regulatory and business needs. Our strong customer-focused ethic coupled with our reactivity and flexibility will help our customers excel.

Our services are provided exclusively to Airbus Group entities and affiliates.

We're seeking a dedicated and proactive Logistics Field Representative (LFR) to join our Helicopters Operations Department in various locations worldwide.

In this critical global role, you will be the cornerstone of our on-site logistics operations, ensuring seamless support for our customers. You'll be instrumental in managing the flow of critical components, maintaining impeccable inventory control, and acting as a vital link between Airbus International Services and our valued clients. If you possess a keen eye for detail, a commitment to safety, and a strong customer-centric approach, this is an excellent opportunity to contribute to the efficiency and success of global aerospace operations.

Roles and responsibilities

As a Logistics Field Representative, your responsibilities will include, but may be adapted based on mission and customer needs:

• Customer Focal Point:
• Act as the primary local point of contact for logistics matters, fostering strong day-to-day relationships.
• Maintain a professional, proactive, and positive demeanor and communication style.
• Address customer inquiries efficiently or redirect them to the appropriate specialist if outside the logistics scope.
• Working alongside our WHK and technical team on site
• Airbus Ambassador:
• Uphold and promote Airbus's core values to our customers.
• Champion Airbus's processes and services, ensuring best practices are followed.
• Quality & Safety Assurance:
• Strictly adhere to all relevant procedures, quality, and safety standards and regulations (both global aviation and local).
• Verify airworthiness at the logistics level, including checking relevant documents (e.g., EASA Form 1, Certificate of Conformance).
• Conduct regular checks of the working environment for safety hazards.
• Apply human factors and Foreign Object Debris (FOD) prevention principles.
• Maintain awareness and apply Dangerous Goods regulations and principles.
• Logistics Flow Management:
• Initiate and track the replenishment of consumed non-repairable parts and the provisioning of necessary Standard Hardware Materials and Raw Materials.
• Manage the induction of Support Products into the repair and overhaul flow.
• Support activities such as Parts Operating Lease (POL) management and tool/equipment handling as per industry processes.
• Ensure meticulous archiving of all documents related to spares and repair parts (both physical and electronic).
• Part Availability & Planning:
• Ensure the timely availability of Support Products (new, repaired, or overhauled) as requested by the End User.
• Provide critical input and key information to inform industry forecasting (through close collaboration with End User's local representatives, planned missions, maintenance schedules, and consumption profiles).
• Warehouse Activity Supervision:
• Manage and accurately record all inbound and outbound stock movements.
• Perform regular reconciliation of physical inventories.
• Synchronize activities of Warehouse Keepers (when applicable), including dispatching responsibilities.
• Foster effective communication with the customer and promote team spirit.
• Coordinate efficiently for deliveries and picking.
• Transport Coordination:
• Serve as the on-site focal point for all transport-related matters.
• Organize transport logistics in accordance with customer and industry requirements.
• Reporting & Performance Monitoring:
• Produce and disseminate a comprehensive monthly activity report.
• Monitor performance based on contractual requirements and agreed-upon Key Performance Indicators (KPIs) established with the Contract Logistics Manager (CLM).
• Implement Visual Management practices with the local team (when applicable).
• Contract Coordination (When Applicable):
• Act as the responsible on-site coordinator for a given contract.
• Harmonize and apply contract processes across all relevant sites.
• Report any potential improvements on the contract to the industry for continuous enhancement.
  

Soft Skills

• Strong aviation safety orientation and awareness.
• Excellent communication skills and the ability to work effectively on own initiative.
• Highly adaptable, professional, and positive behavior.
• Profound customer satisfaction orientation.
• Demonstrated emotional intelligence.
• A proactive problem-solving mindset and innovative approach.
• Languages:
• English is required.
• Proficiency in any other local languages is a significant plus
  
  

Experience /Education

• A Diploma in Supply Chain Management/Logistics or equivalent experience (minimum 2 years, ideally 3-10+ years).
• Experience in aeronautics' components/spares management (helicopters or fixed-wing) is a distinct advantage.
  
  

Requirements

• A valid driving license
  
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus International Services Designated Activity Company

Employment Type

Permanent

Experience Level

Professional

Job Family

Material Support & services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.