MAA_Spa-Hotel.Associate Director - Spa

About Jumeirah & The Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated womenonly spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

About The Job

• Oversee daily spa operations, ensuring facilities meet brand standards, efficient shift planning, and accurate guest administration.
• Deliver exceptional guest experiences in line with Jumeirah’s luxury standards, prioritizing safety and confidentiality.
• Act as the main liaison for VIP, VVIP, and Dignitary guests, ensuring a seamless and personalized spa experience.
• Monitor financial performance, including P&L and KPIs, and recommend strategies to achieve revenue and sales targets.
• Lead and develop spa team through scheduling, training, coaching, and maintaining accurate colleague records.
• Drive guest satisfaction through NPS targets, Medallia review analysis, up-selling initiatives, and continuous service improvement
  
  About You

• Certified in spa-related courses with a solid educational foundation; a Bachelor's degree in Hospitality or related field is an advantage.
• 8–10 years of spa management experience within luxury hospitality or high-end wellness environments.
• Proficient in Microsoft Office, Opera, and Book4Time; advanced knowledge of yield management systems.
• Strong leadership, problem-solving, project management, and creative thinking skills.
• Experience with innovative wellness technologies and a detail-oriented approach to guest service excellence.

About The Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.