Manager - Operations (Long Term Care)

NMC Healthcare


Date: 23 hours ago
City: Dubai
Contract type: Full time
  • To be responsible for the smooth and efficient operation of the Healthcare Facility, including management of the related resources associated with the hospital operations.
  • To provide management oversight for the development of high quality, cost-effective and integrated clinical programs within the hospital.
  • To exercise management responsibility over the hospital ensuring efficient services that are designed to meet the needs of patients, physicians, the public and staff.

  • Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the NMCSH, Dubai.
  • Actively participate in JCI accreditation project.
  • Ensuring that the audit of Clinical Guidelines are completed for the respective quarters.
  • Ensure staff discipline and decorum.
  • Liaise with Governmental and other bodies to ensure compliance with legal and regulatory requirements.
  • Maintain interface with departmental personnel to ensure adequate space and facilities for patient care and coordination of facilities.
  • Determine necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department.
  • Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
  • Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision-making.
  • Assist in HIS / Intranet portal implementation.
  • Develop and foster effective collaboration between clinical departments, divisions, medical staff leadership and other affiliated services (internal/external) to ensure an integrated approach to providing services, and fulfilling the hospital's clinical and internal & external educational (CMEs) goals and objectives.
  • Attend to system development, quality, fiscal management, compliance and clinical management measures, physician relationships, work culture enhancement, internal communication and consensus-building.
  • Assist the Hospital Administrator to Manage clinical employees in accordance with the facility policies utilizing sound principles of practice and fairness.
  • Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
  • Optimize resources to maintain facility operations.
  • Function as on-site coordinator for internal/external disasters or other major events.
  • Conduct a frequent facility rounds with concerned staffs to ensure the effective atmosphere in the hospital.
  • Handle the department related activities during the absence of Hospital Administrator.

  • Degree in Medicine.
  • Post-graduate in Hospital Administration.
  • Excellent command of oral and written English. Knowledge in Arabic is desirable.
  • Computer Literacy.
  • A minimum of at least eight (5) years experience in responsible hospital operations at the administrative leadership level.
  • Performance Criteria:
  • Achievement of Core objectives in line with the expectations of the Management and stakeholders
  • Ability to work constructively and interact professionally with others
  • Ability to coordinate multiple task, adjust to changing priorities and work within deadlines.
  • Ability to attend to meetings outside of normal business hours
  • Ability to respond to emergencies on a 24-hour basis and lead effectively in stressful situations.

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