Manager Operations Reporting &Analytics

Synopsis

As a Manager Ops Analytics, you are accountable to manage the identification and visualization of data insights and descriptive analysis in Etihad’s operations division and manage cross-departmental data projects that contribute to a cost-efficient and optimal operation. Conduct deep-dive analysis covering all aspects of the operation and presented findings to relevant business units and assist in defining and implementing action plans to improve on operational KPIs.

Accountabilities

• Manage, coach and mentor a team of data analysts
• Manage data reporting and analytics within Etihad’s operations division with focus on generating business insights relevant to the division’s key performance indicators, such as OTP, NPS, MHB, customer satisfaction and fuel efficiency.
• Responsible for creation of new and upkeep of existing reports & dashboards with maintaining a repository of all reports under the remit of Operations Analytics unit.
• Conduct data exploration and wrangling of raw datasets and unstructured data using schema-on-read based data platforms.
• Prepare and present analysis outcomes to various business units in the operations division and collaborate closely with other analytical functions within the company.
• Develop analysts in using and being familiar with MS Power BI visualizations and provide further guidance on use of programming languages, such as R and Python subject to business use-case.
• Be familiar with season schedule block analysis, review of historic guest and baggage connectivity information and airport movement compliance review.
  
  

Education & Experience

• Undergraduate degree and min. 8 years’ work experience
• Minimum of 5 years' work experience in aviation preferable in airline industry with analytical and operations related focus.
• Ability to lead a team and engage closely with senior level stakeholders.
• Excellent communication skills.
• Background should include hands-on analytics experience and using Data analysis and visualisation tools (Power BI or Tableau or similar).
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

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