Manager - Site reliability

Overview

ABOUT US

Space42 (ADX: SPACE42) is a UAE-based AI-powered SpaceTech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 following the successful merger between Bayanat and Yahsat, Space42’s global reach allows it to address the rapidly evolving needs of its customers in governments, enterprises, and communities.

Our vision is to pioneer beyond today for humanity to experience a better tomorrow. Space42 challenges traditional approaches with advanced AI and cutting-edge satellite technology, making space more accessible and redefining how data from space can be used on Earth. We aim to achieve this by connecting people to rewire potential, informing decisions to reimagine impact and enabling action to redefine tomorrow.

For more information visit: www.space42.ai, follow us on X and Instagram @Space42ai

Role Summary

As a Site Reliability Manager, your role is to oversee the operations and reliability of the organization's IT infrastructure and systems. You will lead a team of Site Reliability Engineers (SREs) and collaborate with cross-functional teams to ensure the availability, performance, and scalability of the organization's services. Your responsibilities will include developing and implementing best practices, managing incident response and resolution, and driving continuous improvement initiatives. This role requires strong leadership skills, technical expertise, and the ability to effectively manage and prioritize multiple projects and tasks.

Responsibilities

• Lead and manage a team of Site Reliability Engineers, providing guidance, coaching, and support.
• Develop and implement best practices for system reliability, performance, and scalability.
• Collaborate with cross-functional teams, including development, operations, and infrastructure teams, to ensure the smooth operation of services.
• Define and track key performance indicators (KPIs) to measure and monitor system reliability and performance.
• Establish incident response processes and lead the team in resolving critical incidents in a timely manner.
• Conduct post-incident reviews and implement preventive measures to avoid future incidents.
• Manage and prioritize multiple projects and tasks, ensuring adherence to timelines and deliverables.
• Collaborate with vendors and service providers to ensure the availability and reliability of external systems.
• Drive continuous improvement initiatives, identifying opportunities for automation, process optimization, and efficiency gains.
• Stay updated with emerging technologies and industry best practices to drive innovation and enhance system reliability.
  
  

Qualifications

• Bachelor's or Master's degree in computer science, information technology, or a related field (or equivalent experience).
• Professional certifications, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer, are a plus.
• Proven experience in a Site Reliability Engineering role, including experience in managing and leading a team.
• In-depth knowledge of system architecture, networking, and infrastructure components.
• Experience with configuration management tools, such as Ansible, Puppet, or Chef.
• Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Expertise in ArcGIS Enterprise, ArcGIS Server, ArcGIS Portal, ArcSDE.
• Strong experience with FME Desktop & FME Server (automation workflows, data modeling, attribute mapping). Oracle Server administration and performance tuning for GIS applications. Geodatabase design, management, replication, and backup.
• Development and deployment of enterprise geospatial databases and server software.
• Support and service delivery management in multi-location environments.
• Experience in implementing technical support operations and automation of internal processes.
• Strong understanding of cloud platforms, such as AWS, Azure, or Google Cloud.
• Proficiency in scripting and automation, using languages such as Python, Bash, or PowerShell.
• Familiarity with monitoring and logging tools, such as Nagios, Prometheus, or ELK stack.
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and provide effective solutions.
  
  

Our Benefits & Perk

• Competitive compensation packages and comprehensive medical insurance to support you and your family.
• Wellbeing-focused initiatives and resources designed to enhance your personal and professional life.
• Access to exclusive discount programs, offering savings across various lifestyle and leisure experiences across the UAE.
  
  

What Makes a Great Fit

If you are performance-driven and possess an inquisitive mind with the agility to navigate ambiguity, you will thrive here. At the heart of the Space42 community is a bias for action and a passion for developing innovative, efficient space services through AI-driven smart solutions that drive technological advancements and create a better tomorrow.