Manager, Training

( 15920 )

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

About The Role

The Training Manager for Food & Beverage department at Atlantis is assisting the Director of Food and Beverage and the Executive Chef in developing a plan and managing learning and development programs for the Food and Beverage division to meet both individual and organizational needs. They work alongside, develop, and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments. Additionally, they promote and inform employees about all training programs, display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations. They help colleagues identify specific behaviors that will contribute to service excellence, ensure colleagues receive ongoing training to understand guest expectations and use effective training methods to ensure that colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

About You

To be considered, we are looking for candidates with a minimum of five years of progressive experience and training in a luxury hotel with FORBES standards or standalone restaurant training experience. They should have effective communication skills (both written and verbal) and comfortable delivering presentations to senior management at all levels of the organization, as well as having experience working in a fast-paced environment.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.