Night Manager

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Overlook the overall hotel operations at night.
• Monitor responsible use of all available systems and equipment in the hotel.
• Ensure that daily financial reports prepared during night (day-end) are accurate and submitted consistently on time to respective executive members.
• All reports required by all departments are printed/consistently distributed on time.
• Daily Competitors Performance report, in relation to daily statistics, are monitored and accurately recorded.
• Act in the best interests of the Hotel during the absence of Executive Committee Members and Department Heads.
• Handle all guest comments or complaints relating to all Departments and take necessary action. Endorse the next morning to concerned Department any situation encountered during the shift, either for information or follow-through.
• Conduct a complete facility inspection of the entire hotel at least once during shift.
• Ensure that all incoming reservations for the day match the necessary accommodation.
• Constantly check reservations to ensure room availability and special blockings are handled correctly. On overbooking situation, facilitate the reservation of alternate hotel, supervise guest transfer, and make rational decisions best for the hotel.
• Communicate with other departments to ensure proper handling of guests and groups. Ensure reservation requests for suites and other special accommodations are met when possible.
• Conduct regular inspection of VIP rooms and of the entire hotel and liaise with the housekeeping department on deviation from standard set-ups. Ensure that public areas are clean and up to standards.
• Be on hand to meet and escort all arriving VIPs ensuring that their needs are satisfied.
• Ensure proper completion of all local government requirements concerning hotel guests (i.e. securing/scanning of acceptable document from guests and forwarding the same to CID/Police through established electronic method).
• Ensure the strict control of room keys. Supervise the key handling procedures for maximum security.
• Assist subordinates during peak periods.
• Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.
• Be constantly aware of the room situation of competitor hotels.
• Ensure that all wake-up calls are in order and completed punctually.
• Be familiar with all hotel services, offers and facilities with their operating hours.
• Ensure that the hotel credit policies are adhered to at all times.
• Promotes and follows a safe work environment.
• Promotes and leads a service driven, results driven work environment.
• Follows departmental SOP’s (Standard Operating Procedures) including all safety policies.
• Promote all hotel services, offers and facilities and their operating hours.
• Other tasks as assigned.
  
  

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Fluency in English, secondary language preferred.
• Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry
• Must have the ability to handle a multitude of tasks and Guest requests.
• Should possess or seek certification in basic first aid.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
• Knowledge of Opera or Opera Cloud Property Management System an asset.
• Ability to work cohesively with fellow heartists as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.