Officer - Government Relations

Job Description

To manage end-to-end employee Visa related services, and ensuring businesses are able to operate effectively under UAE employment frameworks (labour/immigration/free zone). This role is the key influencer in terms of understanding regulatory change and legal compliance within the UAE federal labour market. The Officer - Visa Services responsible for integrating people, systems and processes to develop a fit for purpose Government Services delivery model for the Group. The job holder will always require the business needs and ensure businesses are enabled to operate.

Strategic

RESPONSIBILITIES

• Visa Services:
• Provide all type of visas (employment/mission/family/visit/domestic) as and when required by the Group companies/directors in accordance with P&C Policy and procedures.
• Responsible for all renewals & cancellation.
• Arrange visa cancellation or legal steps to clear records of ex-employees without delay to avoid legal risk to the Group due to the imposition of overstay fines.
• Validate Expenses and ensure funds availability.
• MOHRE Services:.
• Provide all type of work permits (permanent, temporary, guardian, mission).
• Provide LC Renewals on time.
• Facilitate TAWJEEH lectures for semi-skilled and unskilled workers within the given time frame to facilitate the issuance & renewals of Labor Cards.
• Validate Expenses and ensure funds availability.
• Ensure establishment information is updated on time.
• Medical Services:
• Ensuring that all medical test conducted within the allowed time frame.
• Updating the system through out process.
• Always try to find the best convenient center to BU's to ensure efficiency.
• Validate Expenses and ensure funds availability.
• EID Services:
• Looking after EID typing services (new, & renewals).
• Validate Expenses and ensure funds availability.
  
  

Gulfanisation

Pension registration/Cancellation of all GCC Nationals.

Operational

• Customer Service Focused - you are a service provide to the Group business so you must provide solutions, both short-term (sticking patches) and long-term (strategic plans) to your stakeholders.
• Must be able to priorities and manage multiple workload requests. .
• Build strong connections with the Government Entities to unexpected changes happen in Labor & Immigration rules and procedures being able to communicate these and stay ahead of the curve.
• Complexity of documentation and various modes of payment.
• Manage to deal and work with different systems to provide an equal service to all Stakeholders.
  
  

People Management

N/A

Product/Process Improvement

• The processes which this role will be responsible for, are including but not limited to:
• Government Relations-Visa Services:
• MOHRE Services (Labor Card Life Cycle).
• Visa Services ( Visa Life Cycle).
• Medical Test Services.
• EID Services.
• Establishment Immigration Card(Immigration Computer Card).
• Bank Guarantee Refund process.
• MOL Complaints process (UAE Nationals).
• Absconding process.
  
  

Qualifications

Education & Certifications:

• High School or Diploma.
  
  

Knowledge & Skill

• Advanced User of office productivity tools & techniques (eg : MS Word, Excel, Power Point, Outlook, Visio, etc.).
• Good communication and interpersonal skills in both official languages (oral and written).
• Strong planning and organizational skills.
• Strong understanding of Business goals.
  
  

Experience

• Minimum 2 years of directly related experience in government relations services.
• Tasheel systems.
• GDRFA Smart Channels.
• Demonstrable experience in practice HR in the UAE along with the interpretation of UAE labor law.