Officer, Remediation ( UAE National )

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose

Provide support to the Manager - Remediation and ensure that the Personal Banking Group has robust control, effectively implement, and follow up as per the policies and procedures and processes.

Principle Accountabilities

Compile and analyze reports as required, which need to be distributed to the branches for their actions based on the internal guidelines and PBG agreement including but not limited to daily Negative Balance summary, daily > 4 Cheque return report, Daily USD TXN Report, and Daily Turnover Breach report.

Conduct and review activities and spot reviews for critical areas as per direction of the management and participate in implementing the procedure changes from time to time as per guidance from Management.

Ensure timely placement and removal of restrictions on customer accounts with deficient or incomplete KYC information.

Review Branch voucher bundles and related follow up Branches for resolution of deviations/discrepancies.

Ensure that Branches adhere to the requirements as per internal policy and guidelines for defined activities as per management and submit periodic reports to the Senior Manager - Product Controls and Governance. Coordination of Cheque book Delivery process and related controls.

Following up with branches at regular intervals for operational tasks and escalate branch errors on monthly basis

Monitor vault opening and closing timings and escalate as required

Monitor change of vault combination and maintain branch vault combination under dual control

Compile, analyse and follow up on overdraft accounts to regularize them

Review Account Opening information and supporting documentation to ensure data integrity and adherence to Policies & Procedures. Escalate of any deviations for corrective action.

Handle Banca callback and verification requests.

Assist in development and review of RCSA for units assigned.

Assist in new projects pertaining to various areas within the Personal Banking Group.

Provide timely and professional administrative and project support to Senior Manager - Product Controls and Governance in assigned areas.

Provide support to Unit Head and assist in the strategy development of all necessary policies & procedures, reconciliation and quality control standards to achieve the targets of the Department.

Follows up of pending matters efficiently to ensure the completeness of the department work within deadlines

Requirements:

Education

Education and Experience

Degree in accounting, finance, Economics, or business management.

3-5 years of experience in banking and financial services sector

Good understanding of operational process