Operations Director - Corniche Hospital

Job Description

Providing strategic and operational input and expertise, for operational strategy and future service delivery

Establishing consolidated operational plans aligned with the strategic plan of SEHA and ensuring the key result areas are defined in the plan and met

Overseeing the development of the business and service plans for the group

Measuring and managing the group’s performance and providing senior management with group management reports

Contributing to the development of strategic, annual and business planning processes, incorporating a collaborative approach with other senior officials

Supporting and participating in the development of facility frameworks, policies and procedures

Maintaining a close awareness of best practice and industry standards in the different functional areasand developing the division towards these benchmarks

Developing/assisting in developing a clear development strategy and annual plan for the division

Assisting direct reports in establishing strategic plan, goalsand objectives and providing leadership for their implementation

Developing division annual budget and business plan

Managing the division’s financial plans and budgets and taking corrective action when necessary

Developing, recommending and reporting on internal budget for reporting departments

Providing support to clients through the development of new programs reflecting best global and regional practices

Providing consultative services to the facility's leadership and employees on all related matters, including involvement in actual working of the department for monitoring the customer service levels

Interfacing with third party insurers and negotiating billing (with Finance Division)

Developing and maintaining relationships with customers and senior stakeholders and promoting the reputation of facility services

Ensuring regular liaison with other corporate divisions in order to provide appropriate specialist functional support

Supporting the development and implementation of cross-division coordination mechanisms and information sharing

Advising, supporting and challenging employees on performance and decisions including the appropriate identification, management and mitigation of risk

Ensuring staff are motivated, developed and managed so that individual and collective performance meets the needs of facility patients and stakeholders

Working with the Directors, to identify and nurture leadership potential and talent

Developing a high performing team of Managers who work to key performance indicators and who are held accountable in terms of delivery

Providing input and guidance on operational matters and on operational decisions impacting clients and stakeholders of the facility

Responsibilities

Complying consistently with facility policies, procedures and practices and ensuring alignment with SEHA facilities policies

Completing and maintaining regulatory requirements including licensure and certification and other mandatory training within established time frames

Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy

Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders

Maintaining positive and effective working relationships within the department/division and also with other departments/sections within the facility

Performing any other duties as may be assigned relevant to the basic responsibilities of the role

Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines

Understanding and adhering to emergency preparedness plans/policies

Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position

Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies

Building key partnerships within the organization for pursuing client-centered, comprehensive, integrated systems of care

Complying with any regulations related to mentoring, training, development of UAE nationals staff

Required

QUALIFICATIONS

Bachelor's degree or equivalent in Finance, Business Management, Healthcare Management, Clinical degree or a relevant field OR Diploma in relevant field with 3 years of additional experience

Desired

Master's degree or equivalent in Finance, Business Management, Healthcare Management, Clinical degree or a relevant field