Operations Executive (based in Malaysia)

The Impact Foundation


Date: 3 hours ago
City: Dubai
Contract type: Full time
Operations Executive

Job Description

  • Complete daily operational tasks such as registration, deposits, withdrawals, reporting, and other operational duties in a timely and accurate manner.
  • Perform end-to-end Know Your Customer (KYC) processes for both new and existing clients, ensuring all documentation is accurate and submitted promptly.
  • Conduct risk assessments on clients by evaluating their profiles, geographic locations, and transaction patterns to identify and mitigate potential risks. Classify clients by risk level and apply appropriate due diligence.
  • Assist in drafting, preparing, and applying procedures, guidelines, and operational documents for both clients and the team.
  • Assist in issuing notifications regarding any operational policies, changes, or notices.
  • Support the supervisor in configuring systems according to established procedures and requirements.
  • Prepare reports and present findings to the supervisor as required.
  • Respond promptly to inquiries from other departments and clients, providing timely resolutions.
  • Ensure clients’ information and documents are securely stored within company systems in accordance with established procedures and regulations.
  • Assist in coordinating and communicating with other teams or departments on operational matters.
  • Support the finance department with daily deposit and withdrawal reconciliations and follow up on any discrepancies.
  • Cooperate with the compliance and audit departments by providing required documents in a timely manner.
  • Take proactive measures to prevent the company’s involvement in money laundering, terrorist financing, or other illegal activities, and report any concerns to the supervisor immediately.
  • Record any complaints and report them to supervisors immediately. Assist in handling complaints in a timely manner.
  • Follow the team’s assigned shift schedule.
  • Address any issues or concerns by liaising with the supervisor.

Knowledge And Qualifications

  • Participate in training sessions related to financial knowledge, operations, compliance, laws, and regulations, and successfully pass any required tests.
  • Fulfil the qualification requirements for the operations position as specified by relevant regulations.

Internal Policies and Standards

  • Adhere to the company’s internal policies, operational procedures, and regulatory requirements.
  • Maintain confidentiality by not disclosing, sharing, or using the company’s confidential information without proper authorization.

Working Hours: (GMT +8) 8 am – 6 pm or 6 pm – 4 am (2 days off per week)

Working Location: Johor, Malaysia

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