Operations Manager- Corporate Cards

PayTech Group


Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
JOB TITLE: Operations Manager Corporate Cards

TERM: 12 months

CLIENT LOCATION: Abu Dhabi, UAE

DIVISION: Corporate Banking Cards

REPORTS TO: Head of Corporate Cards

Relevant Experience

  • 10 years experience in the cards/financial institution space
  • Experience in card operations, including onboarding, card issuance, and post- issuance support


MANDATORY REQUIREMENTS**:

  • Local experience in the UAE/GCC region
  • Proficiency in English
  • Experience with operational usage of a CMS - Fiserv
  • Strong project management skills


PURPOSE OF THE PROJECT

The project involves providing support for the Commercial Cards Operations and Sales Support across the UAE market. This includes managing/executing the onboarding of new customers, managing card issuance, and providing post-issuance support such as blocking/unlocking cards, handling declines, and managing chargebacks

Key Activities

Core Responsibilities And Accountabilities

  • Engage with Card Operations for oversight and identify opportunities for streamlining and operational efficiency
  • Support operational onboarding of new customers, working with sales, implementation, card operations, and relationship management teams
  • Manage corporate card-related requests (e.g., limits, cards) from existing corporates/TMCs, ensuring timely resolution and completion
  • Support the Sales team to identify card opportunities and prioritize key clients for card programs
  • Monitor new implemented clients to review card usage and ramp up
  • Working closely with the Product team to ensure customer feedback is shared and help to enable the usage of new features as they become available
  • Develop Standard Operating Procedures (SOPs) to help train key stakeholders and look to optimise/streamline these processes
  • Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth
  • Run periodic update meetings with management, including reporting on key activities, risks, and other aspects of the business


KPIs

  • Feedback from FAB stakeholders (e.g. Head of Commerical Cards, Relationship Managers, Product etc) on delivering weekly and monthly expectations
  • Feedback from Corporate customers
  • Operational Efficiency: Measure the efficiency of commercial card operational processes i.e. level of STP
  • Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program
  • Card Optimization: Increase spend on low utilized card portfolio


Knowledge And Experience

  • Strong understanding of cards in general and commercial cards specifically
  • Experience in card operations oversight and operational insights
  • Strong experience with Corporate Banking client management, particularly Corporate Cards
  • Good understanding/experience with Card Management Systems (e.g FiServ)
  • Experience in engaging senior stakeholders
  • Robust understanding of B2B payments
  • Operational expertise in commercial payment products, service, or platform capability with emphasis on commercial cards and the ecosystem

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