Operations Manager - EMEA (Payins)

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1200+ teammates from 50+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

Dlocal helps some of the best companies in the world expand in emerging countries. We are looking for an Operations Manager to join our Operations team. The main objective of the team is to ensure that operations run smoothly, productively and effectively.

What You´ll Do

• Responsible for the day-to-day operations & set up mechanisms / processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence
• Formulating business strategies in terms of Structures, Costs, and Business capabilities for each of the countries we operate
• Implementing efficient processes and looking for new opportunities
• Overseeing the implementation of technology solutions throughout the organization
• Managing relations and negotiations with partners and local acquirers
• Evaluating risk and leading quality assurance efforts
• Analyzing performance results and optimizing accordingly
• Understanding Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking
• Working closely with the rest of the company to to support their needs, by providing the information they may need, such as transactions information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes (audit, back office, etc)
  
  
  

What We Are Looking For

• A solid background in payments operations and a technical background is essential for your success in this position
• 5-7 years experience as an Ops Manager in a similar business model
• Solid experience in banking, financial services, the payment industry, fintech, acquirers, or similar
• Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across time zones with teams all over the world
• Knowledge of data analytics and reporting
• Knowledge of SQL required
• Familiarity with all business functions including legal, finance, product, and IT
• Outstanding presentation, reporting, and communication skills
• Attention to detail
• Curious profile and positive attitude
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
• Ability to work with tight deadlines
• Advanced/Fluent English
• Ability to travel
• Team spirit
  
  
  

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
  
  
  

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!