Operations Senior Manager
Miral Experiences
Date: 12 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description
Job Scope:
General Scope:
Job Scope:
General Scope:
- Supervise and evaluate the team including recruitment, training, development plans and all departmental policies.
- Maintain departmental health & safety documents, policies, procedures and performances standards to ensure these are up to date, correct and propose changes as appropriate.
- Implement strategies to maintain, improve guest satisfaction survey, happiness survey and mystery shopper.
- Openly communicate appropriate and useful information through various channels to include department meetings and briefings.
- Motivate colleagues through the effective implementation of incentive and recognition and rewards programs.
- Handle any routed guest complaints, take corrective action and route related communications to appropriate colleagues.
- To manage any emergency situations that may arise in order to minimize possible damage, loss or injury to any guests, colleagues or company property.
- Prepare the annual operating and capital budget.
- Participate in the park duty manager program.
- To fulfill any additional tasks / projects as required.
- To develop the department Budget/OPEX/CAPEX annually.
- Analyze, control and monitor/report operating expenses and labor expenses.
- To maintain building, facilities, equipment and supplies in order to minimize damage, reduce waste and control costs.
- Approves purchases per institutional procurement policy.
- To actively seek and implement other products and packages to increase other park revenue.
- Manage the departmental budget to establish proper ordering of necessary supplies.
- To manage overall daily operation readiness while maintaining integrity of ride systems.
- To occasionally take part in the department duty manager program (OPS 1) for the Operations department.
- Work closely with the Health and Safety department on safety initiatives that benefit the wellbeing of the guests and colleagues.
- Actively participate in safety related trainings for the Rides and Attractions team.
- Implement strategies to improve operational systems.
- Higher secondary or equivalent
- Minimum 3 years’ experience leading teams within a theme park, hospitality or retail environment with demonstrated success.
- Must be available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
- Worked in the leisure/entertainment industry for a minimum of 5 years.
- Excellent interpersonal and communication skills.
- Strong leadership skills
- Able to work independently
- Excellent guest services skills
- Excellent decisions making skills
- Ability to tactfully handle stressful situations
- Maintain confidentiality and respect and observe company protocols
- Computer skills, able to prepare basic reports in excel, presentations in power point
- Basic financial skills and knowledge (P&L)
- Excellent spoken and written English skills
- Bachelor’s degree in relevant subject
- Working at Height (OSHAD compliant) qualification
- Advanced financial skills (P&L) and ability to prepare and manage a budget
- Develop team for social and cultural events
- Ability to speak additional languages
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