Parts and Service Consultant

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Opportunity

As a Parts and Service Consultant , you will specialize in product support, making strategic decisions and recommendations to enhance the Percent of Parts Sales (POPS) for Caterpillar branded parts. Your role will involve leading research and providing expertise in developing and implementing strategies for repair options profitability and growth, covering EAME and APD region. You will collaborate across various functional business units to achieve parts objectives, working with global partners, districts, dealers, and customers to drive parts marketing activities and Repair Options Parts Growth. Your role will execute key processes and initiatives to support parts growth and profitability.

What You Will Do

• Conduct competitive analysis focusing on repair options and full machine rebuilds.
• Conduct market/competitive research to identify new opportunities and trends.
• Establish metrics to monitor and improve existing repair options strategies.
• Maintain effective internal communications to align marketing strategy with organizational changes.
• Support POPS and Caterpillar Parts growth through product and program development.
• Assist in delivering new products and programs globally or regionally.
• Gather and provide VOC (Voice of Customer) and VOD (Voice of Dealer) to various business teams.
• Develop and coordinate training materials.
• Support forecasting/business planning and understand promotional strategy.
• Segment, target, and position market opportunities to gain market share.
  
  

What You Have

• Proficiency in data analysis and use of business tools for communicating ideas.
• Degree or equivalent experience in marketing, sales, or product support, along with specific industry or product knowledge.
• Effective Communications: ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Relationship Management: ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  
  

Top Candidates Will Also Have

• Proven ability to persuade stakeholders on new methods of equipment application, new technology, and distribution methods.
• Broad business background, specific product or industry knowledge.
• Ability to identify and implement innovative solutions.
  
  

Additional Information

• The role requires up to 20% of travel within assigned territories.
  
  

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting

What We Offer

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. Your power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community .