Permanent - Client Advisor Arabic Speaker - Mall of the Emirates
Hermès
Date: 3 days ago
City: Dubai
Contract type: Full time
MAIN RESPONSIBILITIES
Sales and Service:
Customer Relationship Management:
Administrative and Visual Merchandising:
To oversee, under the Store Manager/ Floor Manager's supervision, that:
Operations:
REQUIREMENTS
Sales and Service:
- To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
- To engage with the client with sincerity.
- To make the client feel comfortable by creating a bond through conversation.
- To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
Customer Relationship Management:
- Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
- Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.
Administrative and Visual Merchandising:
To oversee, under the Store Manager/ Floor Manager's supervision, that:
- The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
- The departments are always well stocked.
- The products are well stored or folded in order to prevent any damage.
Operations:
- To partake in management tasks associated with sales.
- Adhere to the administrative procedures concerning exchanges, returns and repairs.
- Be accountable and responsible for ad hoc mission entrusted by the store management.
- To share clients feedback on products.
- To propose ideas for improving the daily running of the store and the service deliver.
REQUIREMENTS
- Fluency in Arabic is required.
- Proven track record in a sales position in luxury retail.
- Empathy & sincerity when serving customers.
- Professionalism in services provided to the customer.
- Individual contribution to the turnover in the sector.
- Positive attitude within the sales team.
- Familiarity with the products.
- Punctuality, flexibility, reactivity.
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