POS System Administrator

ABOUT THE ROLE

ASM Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

At ASM Global, we love events, it's what we do. It's a part of our DNA and what drives us.

This role involves:

• The management of the Coca-Cola Arena Point of Sale (SwiftPOS) and related or integrated systems. 
• System Availability & Reliability: Support POS uptime and performance monitoring across the Arena.
• Install new hardware and software as needed and ensure equipment uptime
• Maintain, update and optimize POS. System operation as per business requirements.
• Perform other POS development or maintenance as required, such as installing/coordinating regular system updates.
• Provide 1st Level POS Support and escalation/coordination with POS Supplier Support team.
• Work with F&B and Finance team to implement the business and operational and event specific needs and configure the POS system to meet those needs.

This role is on a freelancer agreement, and it requires the candidate to have their own visa / sponsorship.

ABOUT YOU

Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.

You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

You should have:

Qualifications: 

• Bachelor’s degree in computer science, Information Technology, or related field 
• Relevant industry certifications (e.g., POS systems, IT service management) are an advantage

Experience:

• Minimum 5 years in POS administration or similar role
• Experience with large-scale POS setups (100+ devices) 
• Background in the events or hospitality industry, preferably in the UAE 
• Hands-on experience with POS software, hardware, and third-party integrations Familiarity with POS troubleshooting, reporting, and analytic
• Excellent oral and written communication skills 
• Previous experience in events or hotels 
• Fluent in English, Arabic is preferred

Personal Qualities:

• Friendly and amicable personality.
• Excellent listening and communication skills at all levels.
• Excellent internal and external stakeholder management skills
• Excellent personal presentation and grooming.
• Willingness to work as a team member and accept direction.
• Can do attitude without compromise of safety.
• Ability to work under pressure and meet deadlines.