Principal Consultant - Excellence and Quality

Job Objective

Manage the implementation of Corporate Excellence and Quality activities within Abu Dhabi

Accountability Authority (ADAA) including but not limited to the implementation of organizational

excellence standards to promote the culture of excellence throughout the Authority, management of internal excellence awards program in line with the best industry standards and practices, and management of corporate and internal surveys to support ADAA’s mission and vision.

Key Responsibilities/Duties A. Strategy and Planning

• Develop and manage the implementation and update of the section related policy, procedures manual, delegation of authority, systems user manuals and standard forms, and ensure compliance across the Authority and alignment with ADAA’s overall policies and procedures.
• Develop and manage the implementation, and update of the section’s strategic, budget and procurement, and operational plans ensuring alignment with the department and sector’s strategy and objectives, and ADAA’s mission and vision.
• Ensure effective cascading of the department and sector’ strategy and objectives, and ADAA’s mission and vision into the section’s strategic, budget and procurement, and operational plans to achieve ADAA’s overall objectives.
• Develop the section’s Key Performance Indicators (KPIs) in line with ADAA’s overall objectives and ensure individual KPIs are met to improve efficiency and effectiveness. B. Operations (with sub-headings)
• Manage and lead the periodic review and evaluation of corporate processes in cooperation with ADAA’s organizational units and set KPIs to measure the effectiveness and efficiency of the processes for continuous improvements.
• Develop and manage the implementation of quality management system including acquisition of necessary accreditations and certifications, e.g., ISO standards, and ensure their validity in order to promote ADAA’s adherence to excellence and quality management requirements.
• Manage and lead the development and implementation of programs and initiatives to enhance the corporate culture throughout the Authority.
• Manage and lead the development and implementation of ADAA internal excellence awards program, and align the policies and procedures with Government Excellence Model (GEM2) and European Foundation for Quality Management (EFQM).
• Manage the development and administration of corporate and internal surveys such as employee satisfaction surveys, subject entities awareness surveys, etc., as requested and review reports including analysis of the results and recommendations prior to submission of reports to H.E The Chairman for review and directions.
• Manage and lead the development of organizational improvement plans based on the outcome of the SWOT analysis conducted, gaps identification, observations and survey results, and implementation of these action plans in collaboration with ADAA’s organizational units to ensure continuous improvement and business continuity.
• Lead knowledge exchange and benchmarking processes with approved external entities and audit authorities in order to implement best practices within the Authority.
• Manage the development and implementation of innovation, suggestion and idea management system throughout ADAA and ensure assessment of impact to enhance employee engagement promote excellence culture within the Authority.
  
  

Manage the development and implementation of internal awareness campaigns for excellence and innovation across all levels of ADAA. C. Talent Management and Development

• Manage the effective achievement of assigned section operational goals through effective leadership by setting individual objectives, managing performance within the section, and developing and motivating the team to maximize performance.
• Monitor a section’s training plan to ensure that the team attends all trainings and development activities required for the role for continuous performance improvements.
• Conduct performance evaluation of subordinates against KPIs by monitoring individual performance, reviewing progress reports, recommending corrective actions and providing overall assessment to support the achievement of ADAA’s overall objectives.
• Manage team workload within the section through the appropriate delegation of work.
• Motivate subordinates, especially focusing on developing capabilities of UAE National employees, to develop a motivated and high performance team. D. Corporate
• Ensure employee adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety etc.) within the assigned section.
• Manage and review section’s related correspondence such as e-mails, memos, and letters to ensure professionalism, completeness and accuracy of information.
• Manage the retention, documentation, preservation, and archive of section’s related physical and electronic records in accordance with relevant policies and procedures.
• Manage any section related queries and ensure that required response and support are provided to relevant ADAA’s organizational units and employees as and when required.
• Ensure relevant technologies used within ADAA are utilized by employees in order to optimize work efficiency.
• Ensure compliance with ADAA’s values, Code of Business Conduct and ethics at all times to support the establishment of a value driven culture within the Authority.
• Ensure the implementation of the relevant health and safety legislation, policies and procedures, in the performance of duties within the assigned section.
• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Ensure that all reports are prepared accurately, submitted timely and meet ADAA requirements and quality standards. E. General
• The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
• The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee’s Individual Development Plan.
  
  

Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.

• Ensure teamwork, collaboration, and dedication in performing duties.
• Showcase a strong leadership to the team members.
• Knowledge and awareness about the capabilities of the subordinates and showcase a strong knowledge in the field of specialization.
• Provide the required support and guidance to the subordinates.
• Take responsibility of the decisions made.
  
  

Requirements

Bachelor’s Degree in Quality or Relevant Field

Government Excellence Model (GEM2)

10 years and above of relevant experience in Quality and Excellence with preferably 6 years in supervisory role.

Proficiency in Arabic and English.

Certified EFQM Assessor is preffered