Process Continuous Improvement Lead EMEA

Do you want to work for a company that offers competitive compensation and benefits, a diverse and inclusive work environment, opportunities for learning and growth, and is committed to sustainability and innovation? If yes, then Eaton is the place for you!

Eaton’s electrical engineering services team offers a comprehensive portfolio of services and solutions tailored for every stage of a power system’s life cycle. Our services integrate and optimize the elements of a power system to make sure it’s aligned with operational goals. Whether it's a utility, industrial manufacturer, data center, hospital, government complex or in another market, we help keep power system safe, cyber secure, efficient, reliable, and ready for IoT.

We have an exciting new opening for a Process Continuous Improvement Lead - EMEA who will be responsible for driving continuous Improvement across the Service BU's tools and systems. You will facilitate the continuous development of ecosystems such as Salesforce Field Service across EMEA countries as well as the integration of external systems, in particular with SAP to ensure efficiency and business synergies, this involves working closely with the local service teams and Cluster management to identify improvements and gaps in E2E processes across all the EMEA Service business tools.

What You’ll Do

• Provide a gap/benefit analysis between current / future states and identify potential pain points
• Leverage EBS tools, continuous improvement techniques, change Management methodologies and best practices to identify issues, Propose solutions to address gaps, drive-support corrective actions, and measure results. Capture lessons learned and Provide to business
• Ensure customer satisfaction is enhanced through the application of Lean and continuous improvement initiatives
• Create and follow Organizational change Management roadmaps for pre/post go live to support local service teams
• Ensure proper knowledge transfer of system and processes to the local service teams
• Propose and prioritize enhancement options to the E2E design
• Analyse potential system design change Vs business process change to minimize customization and maintain scalability of solution
• Evaluate user adoption of new system and processes
  
  
  

Qualifications

• Experience deploying Continuous Improvement initiatives ideally in a service-oriented engineering organisation.
• Project deployment experience
• Commercial acumen/experience
• Six Sigma qualification highly desirable
• ERP experience- ideally SAP and/or salesforce
• Previous experience of field service system deployments is highly desirable.
  
  
  

Skills

• Communication – excellent written & verbal skills to ensure effective communication to all levels of stakeholders across EMEA service business.
• Organizational Change Management
• Project Management - ability to execute multiple projects simultaneously and complete projects with tight deadlines.
• Scheduling & Prioritization
• Self-starter – ability to proactively take on new challenges with enthusiasm and confidence.
  
  
  

We Offer

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
• Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership)
• Annual mentoring program, Eaton University, a reward, and recognition system
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
• Strong, agile, and diverse team locally and globally
• Strong processes and state-of-the-art systems and tools
• Structured employee development processes, open feedback culture with development plans
• Detailed induction support and well-structured onboarding
• Balance your work and life with a hybrid worktime model
  
  
  

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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