Product QA Specialist (User Experience), MENA

About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

* Responsible for the user experience quality of the product for the MENA markets
* Measure and monitor the overall experience level of the country through data analysis, user research, and other methods and produce reports
* Analyze user experience data and find critical issues behind
* Lead local user research projects (such as interviews, usability testing, surveys, etc.) and identify product opportunities and pain points
* Conduct competitor analysis
* Improve the quality of user experience by leading local and global projects and collaborating with diverse teams to implement recommended improvements
* Support headquarters and other regions to complete user experience testing projects or support through leading freelancers

What you'll Need to Succeed

* Bachelor degree or above, major in psychology or data-related is a plus
* At 3 years working experience related to product operations/growth, user research, and user experience designer
* Experience in E-commerce industry
* Proficient in English at a professional level, both written and spoken
* Familiar with local user preferences and habits.
* Familiar with user research methods, such as competitive analysis, usability testing, in-depth interviews, focus groups, A/B testing, and survey research
* Able to establish positive relationships with key stakeholders
* Capable of independently planning, executing, and monitoring projects, ensuring timely delivery within allocated resources.
* Able to identify problems through data analysis
* Demonstrates independent thinking and possesses a deep understanding of the essence
* Displays a proactive approach and is driven by achieving results.
* Customer-focused with a willingness to learn through hands-on experience.

Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?

* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

* We encourage flexible work arrangement

* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!


References

Visible links
1. https://www.youtube.com/watch?v=w4D31J3atps
2. https://www.youtube.com/watch?v=KQSUxvFTyqM