Project Manager - Excellence

Job Purpose:

To Implement Business Process Management system across Dubai Chamber, and execute business process reengineering and Improvements initiatives, and to support in implementing excellence awards, and corporate performance management framework, and organisational development (OD); and to align organisation and key business initiatives to Chamber’s and Dubai Government’s strategic objectives and guidelines.

Key Accountabilities:

Quality Management System

• Support in maintaining ISO 9001 QMS Certification including the QMS Documentation.
• Support in the Internal QMS Audit Function including selection of audit team, training new internal auditors, planning the annual internal audits in accordance with the ISO 9001 requirements, Leading and conducting the Internal QMS audits, communicating audit reports and findings to all the departments, support the departments to set their corrective actions (when needed), follow-up on the closure of all non-conformities with effective implementation collaboration with internal audit team and the Excellence coordinators
• Support ISO activities at all levels to ensure availability of corporate performance management system processes and results at all stages

Business Processes Management

• To support in the business process management function including process mapping and improving existing processes, supporting departments in developing their new processes, and other related activities.
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Identify issues and risks

Corporate Performance Management

• Support in the full cycle implementation activities with regards to KPIs (Key Performance Indicators), SLAs (Service Level Agreements), benchmarking with government bodies, and participation to local and international award giving bodies.

• Support in annual review/update for all Dubai Chamber KPI’s (Key Performance Indicators), and updating scorecards.
• Provides performance reports and analysis, trends and pro-active recommendations based on in-depth trend analysis.
• Responsible for creating a framework for periodic reporting and identification for areas of improvement in operational performance parameters.
• Follow-up on corrective actions related to KPI, and ensure SLAs are modified and updated when and if needed
• Support in internal complaints and suggestion management

Information Security

• Adherence to the information security policies/processes/program and for reporting any security breaches or incidents to the direct management.

Policies, Systems, Processes and Procedures

• Contribute to the identification of opportunities for the continuous improvement of departmental systems, policies, processes and practices considering ‘international leading practices’ to improve productivity and operational efficiency.
• Provide critical input to support the development of Department’s systems, policies, processes, and procedures to meet business requirements.
• Ensure team members comply with all Department’s policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Quality, Health, Security, Safety and Environment

• Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the Department to guarantee employee safety and delivery of high-quality services.

Reporting

• Ensure that all departmental reports are prepared timely and accurately and meet Dubai requirements, policies and quality standards.

Others

• Other relevant tasks of the job purpose when, and if required

Minimum Qualification

• Bachelor’s Degree in Industrial Engineering, Business Administration or other relevant field.
• Certified Internal ISO 9001:2000/2008 Auditor is preferable
• Certified Internal ISO 22301:2000/2008 Auditor is preferable

Minimum Experience and Skills

• 3 – 5 years of progressive experience
• Established knowledge of various aspects of corporate performance management, business process reengineering, quality management systems, etc.
• Knowledge of diverse business processes in a wide range of industries.
• Develop and design documents including training manuals, process outlines, flowcharts and implementation procedures.
• Strong project management and analytical skills
• Ability to influence different levels within the organisation
• Industry experience in a similar role is preferable
• Good Knowledge of the EFQM Business Excellence Model or any of the similar Models used in the UAE, e.g. DGEP, DQA, SKEA
• Proficiency in both Arabic and English

* Dubai Chamber is committed to being an equal opportunities employer. Its policies and premises are designed to support all individuals including those with special requirements.