Public Area Supervisor

Mandarin Oriental Downtown, Dubai

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

The Uniform Supervisor is responsible for managing the uniform operations of the hotel, ensuring all team members have the necessary uniforms that are well-maintained and presentable. This position includes overseeing uniform inventory, distribution, and ensuring compliance with Mandarin Oriental Downtown, Dubai standards.

Scope of Position

The Public Area Supervisor is responsible for ensuring that all public areas of the hotel are maintained to the highest standards of cleanliness, presentation, and security. This role involves supervising the public area attendants, conducting regular inspections, and coordinating with various departments to ensure seamless operations. The Public Area Supervisor also plays a crucial role in training, motivating, and developing the housekeeping team to achieve the highest levels of service excellence and guest satisfaction.

Responsibilities

Departmental:

• Area Inspection: Regularly inspect and monitor all public areas, including lobbies, restrooms, corridors, and back-of-house spaces, to ensure cleanliness, maintenance, and adherence to hotel standards.
• Quality Control: Conduct spot-checks on the usage of cleaning chemicals, machinery, and equipment, ensuring all tools are used correctly and maintained in good working condition.
• Maintenance Reporting: Identify and report any maintenance issues via Actabl, ensuring that all concerns are addressed promptly to maintain public area standards.
• Daily Operations Management: Oversee daily operations within public areas, including managing Out-of-Service (OOS) and Out-of-Order (OOO) spaces, and ensuring that all public areas meet guest expectations.
• Task Assignment: Prepare and distribute daily task sheets for public area attendants, ensuring that all areas are covered, and that special projects or deep cleaning tasks are completed as required.
• Inventory Monitoring: Manage and monitor stock levels of cleaning supplies and guest amenities in storerooms, ensuring timely replenishment and efficient use of resources.
  
  

Colleague Relations

• Team Leadership: Lead, coach, and motivate the public area attendants, providing regular training on standard operating procedures (SOPs), safety practices, and the correct use of cleaning chemicals.
• Performance Evaluation: Conduct daily briefings and performance evaluations, ensuring that all team members adhere to hotel standards and policies.
• Training and Development: Foster a learning environment by supporting the professional growth of team members through ongoing coaching, mentorship, and skill development programs.
• Communication: Maintain open lines of communication with the Front Office, Engineering, and Housekeeping Coordinators to ensure smooth operations and timely resolution of issues in public areas.
  
  

Guest Relations

• Guest Engagement: Anticipate and fulfil guest needs in public areas, recognizing preferences and ensuring they are communicated and respected throughout the guest’s stay.
• Complaint Resolution: Handle guest complaints related to public areas with professionalism and empathy, taking ownership of issues and ensuring effective service recovery.
• Service Excellence: Continuously strive to exceed guest expectations by delivering personalized service and creating memorable experiences in all public spaces.
• Feedback Management: Meet with guests as needed to understand their expectations, gather preferences, and ensure their satisfaction with public area cleanliness and service.
  
  

Skills And Qualifications

Education & Certificates

• Minimum: Senior High School Diploma or equivalent.
• Preferred: Vocational Diploma or Degree in Hospitality Management.
  
  

Experience

• Minimum of 3 years of experience working in a luxury hotel environment.
• Minimum of 1 year of experience in a supervisory role within housekeeping.
• Previous experience in the Middle East is an advantage.
• Pre-opening experience is an advantage.
  
  

Technical Skills

• Proficiency in managing cleaning operations, including the use of cleaning chemicals, machinery, and equipment.
• Familiarity with housekeeping management software (e.g., Actabl/Alice, Oracle, IBS) and inventory management systems.
• Proficient in Microsoft Office and Workday for reporting and task management.
  
  

Communication And Language Skills

• Clear and effective communication skills in English, both verbal and written.
• Additional language skills, particularly in Arabic, are an advantage.
  
  

Behavioral Skills

• Strong leadership and interpersonal skills with the ability to inspire and manage a diverse team.
• Exceptional attention to detail and organizational abilities.
• Professional appearance and demeanor.
• Flexibility to work various shifts, including weekends, holidays, and night shifts.
• Flexibility to perform different tasks as assigned by the manager.