Receptionist

CBRE Excellerate


Date: 2 weeks ago
City: Dubai
Contract type: Full time
CBRE Excellerate is a leading real estate services firm that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. To manage the client Reception desk in a very professional and efficient manner, delivering utmost customer service and perfectly in line with Service Level Agreements.

Key Responsibilities

  • RECEPTION
  • Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
  • Provide Superior Customer Service in all areas & aspects.
  • Coordinate to serve coffee/tea and water in Meeting Rooms, as well as assist to dial-in video conference calls, if required only.
  • Make sure the visitors are directed to respective departments, after proper review of their information and requirements (maintaining integrity).
  • Be very polite, helpful and cooperative with client staff, visitors and contractors.
  • Act as a Helpdesk for staff complaints and inform Facilities Manager (FM) without fail.
  • Assist staff in preparing new access, landlord access & parking cards and other as desired from time to time.
  • Handle guest Valet Parking Validations.
  • Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
  • Administer the booking system for conference rooms and workrooms. Ensure Meeting room is ready for business conduct.
  • Ensure invoices received are send for approvals with cover sheets.
  • Manage couriers and mails in an efficient manner and without delays.
  • Totally abide by all company policies and local regulations and laws, wherever applicable.
  • Supervise the Office Assistants/Cleaners at respective floors in the client office.
  • FACILITIES / ADMINISTRATION
  • Secretarial and admin support as assigned by Facilities Supervisor & EA.
  • Report all accidents, occupational illnesses and emergencies.
  • Raising purchase orders in line with company requirements.

Skills Required

  • Experience in front desk / administration / related service environment.
  • Must possess effective English oral and written communication skills (incl. confident telephone manner).
  • Demonstrate experience in dealing with customer service and exhibit key skills within this area.
  • Excellent computer skills, proficient in Outlook, Word and PowerPoint and Excel
  • Sound problem solving ability.
  • Ability to work under pressure.
  • Excellent influencing skills.
  • Team player and multi-tasking individual with strong time management skills.
  • Ability to communicate with staff at all levels.

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