Receptionist – Community Management

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the position of Receptionist. The ideal candidate will be the first point of contact for visitors and community members, responsible for providing a warm welcome, handling inquiries, and ensuring smooth operations within the community setting. Preference will be given to candidates with prior experience in community management or related sectors, as they will be better equipped to interact with residents and community members.

Key Responsibilities:

• Greet and assist visitors, residents, and community members in both Arabic and English.
• Answer phone calls and direct inquiries, providing information on community services, policies, and events.
• Manage appointment scheduling and coordinate meetings, events, or community activities.
• Handle incoming and outgoing mail and packages, ensuring proper documentation and timely distribution.
• Maintain accurate records of visitors, residents, and any incidents or requests.
• Assist with community event or activity coordination, working closely with other departments.
• Ensure the reception area is tidy, organized, and welcoming at all times.
• Monitor access control for residents and visitors, ensuring security and compliance with protocols.
• Perform general administrative duties, including filing, data entry, and preparing reports.
• Address resident or visitor concerns, escalating to appropriate team members when necessary.
  
  
  

Candidate Profile:

• Prior experience as a receptionist or in a customer-facing role is essential.
• Experience in community management or property management is highly preferred.
• Proficiency in both Arabic and English (written and spoken) is a must.
• Strong communication and interpersonal skills, with the ability to interact effectively with a diverse audience.
• Excellent organizational skills and attention to detail.
• Proficient in using office software (e.g., Microsoft Office) and basic CRM systems.
• Ability to handle multiple tasks efficiently and work under pressure.
• Professional, friendly, and approachable demeanor with a strong customer-service orientation.