Regional Delivery Lead – MAAP

Finastra


Date: 6 hours ago
City: Dubai
Contract type: Full time
Responsibilities

What will you contribute?

In Universal Banking, we are on a journey to evolve our Professional Services operating model as we support customers to shift from on-prem to cloud-based and software-as-service solutions. We are seeking an exceptionally strong regional delivery lead for MAAP with professional services and financial services experience to support our customers to implement and deploy our Fusion Essence Solution.

Responsibilities and Deliverables:

  • Responsible for the implementation, deployment, and customer onboarding for all Fusion Essence customers in the MAAP region across different project types - net new names, migrations, updates/upgrades etc.
  • Oversee customer projects in MAAP region to ensure quality of deliverables, manage customer expectations and deliver on customer commitments.
  • Work collaboratively with the Pre-Sales and Sales team to estimate the professional services side of proposals, creating the Statement of Work (SOW) and working with the customer and legal to negotiate the SOW.
  • Manage the revenue and cost forecasting to meet financials targets by effectively handling project backlog and cost projections vs estimations
  • Manage a team of Functional and Technical Consultants aligned to region and segment expertise, and allocate appropriately to customer projects. Provide functional and technical oversight of all implementations, deployment and onboarding activities across multiple core banking, digital and analytics solutions within the Universal Banking Portfolio.
  • Act as the primary link between Product and Services to ensure alignment between customer commitments and product roadmap and release schedule.
  • Liaise with PMO and Delivery COE to ensure alignment of resources and ability to meet customer commitments.
  • Proactively manage the customer throughout the implementation to ensure project success, gain customer feedback, and improve customer satisfaction and reference ability.
  • Act as the first point of resolution for in-region customer escalations, identify issues and mitigate impact on customer delivery.
  • Drive the professional development of consultant resources to build their technical and sector expertise to provide greater value to our customers.
  • Develop internal talent with proactive succession planning to ensure a strong talent pipeline and positive team culture.
  • Hire the right talent to build on our existing capability with fresh experience and ideas focused on accelerating value for our customers.
  • Drive continuous improvement culture. This may be including but not limited to standardizing and improving delivery process, controls, coordination with Cloud IT, Product and Support teams.
  • Enable and manage partner resources assigned to projects ensuring required performance, compliance to process standards and diligence in tracking/reporting

Required Experience:

  • Team leadership in a professional and or managed services environment
  • SaaS and Cloud implementation and deployment
  • Knowledge of core banking or enterprise software solutions
  • Stakeholder management (internal and external, including partners)
  • Commercial acumen, project scoping, resource utilisation and optimisation
  • Understanding of functional and technical and project management capabilities
  • Programmatic rigor and ways of working

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