Reservation Agent
Accor
Date: 14 hours ago
City: Abu Dhabi
Contract type: Full time
Company Description
Join us at Accor, where life pulses with passion!
Novotel & Ibis Gate Hotels Abu Dhabi
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
What you will be doing:
Your experience and skills include:
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
Join us at Accor, where life pulses with passion!
Novotel & Ibis Gate Hotels Abu Dhabi
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
What you will be doing:
- To consistently offer professional, friendly and engaging service
- To enter rooming lists while ensuring accuracy, as required
- To update reservations ensuring a flawless check in and check out process
- To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Process all reservation requests, changes, and cancellations with different channels
- To liaise with sales and other departments as required
- To answer telephone and email inquiries in a timely manner
- Troubleshoot and resolve guest issues or escalate/refer to appropriate department
- Accommodate and document special requests
Your experience and skills include:
- Guest focused personality is essential
- Strong interpersonal and problem solving abilities
- Previous customer related experience required
- Computer literate in Microsoft Window applications required
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Cost Control Expert
Parsons Corporation,
Abu Dhabi
6 hours ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find...
Consultant Physician-SKMC-Pediatric Cardiology
SEHA - Abu Dhabi Health Services Co.,
Abu Dhabi
7 hours ago
JOB DESCRIPTION Key Responsibilities of the roleCorresponding Key Activities performed by the roleSupports, implements, and follows all hospital, departmental and divisional initiatives, policies and proceduresHelps lead and implement the organization’s performance management system, including peer review and the productivity and utilization review processesParticipates in the organization’s performance management system, including peer review and the productivity and utilization review processesAssists with...
Senior Engineer, Production (APC)
ADNOC Group,
Abu Dhabi
16 hours ago
Job PurposeThe jobholder is responsible to Implements and supports Advanced Process Control & Real Time Optimizer (APC/RTO) systems to maximize efficiency and better production performance as per the plant specifications& Operational requirement. This role includes; Implementing and supporting Advanced Process solutions like APC monitoring system, Plant Digital Twin (PDT), and Operator Training Simulator (OTS) systems, providingsupport to operations for plant...
