Reservation Agent
Pullman Hotels & Resorts
Date: 8 hours ago
City: Dubai
Contract type: Full time

Company Description
Join us at Accor, where life pulses with passion!
Pullman Dubai Jumeirah Lakes Towers
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
We are seeking a Reservation Agent to join our team in Dubai, United Arab Emirate. The successful candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.
Your experience and skills include:
Join us at Accor, where life pulses with passion!
Pullman Dubai Jumeirah Lakes Towers
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
We are seeking a Reservation Agent to join our team in Dubai, United Arab Emirate. The successful candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.
- Deliver professional and efficient customer service to all guests
- Manage incoming calls, emails, and online reservation requests with utmost professionalism
- Optimize revenue through strategic recommendation of additional services and amenities
- Provide comprehensive information about our property, facilities, and accommodate special requests
- Ensure accurate processing of reservations, including correct recording of all guest details and preferences
- Coordinate with other departments to fulfill guest requests and address any concerns
- Maintain current knowledge of promotions, rates, and availability to provide precise information
- Demonstrate thorough understanding of the property's policies, procedures, and services
- Address guest inquiries and complaints promptly and professionally
- Contribute to the achievement of team objectives and uphold high standards of service
Your experience and skills include:
- At least 1 year of experience in the same role
- Knowledge of computer systems, such as OPERA CLOUD and Microsoft Office
- Strong interpersonal and problem-solving abilities
- Fluency in English; additional languages are a plus
- Eligible to work in Dubai
- A guest-focused personality is essential
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Agile Delivery Lead - Airline Operations & Security
Emirates,
Dubai
1 hour ago
Job PurposeAt Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position...

DOCUMENT CONTROLLER
DP World,
Dubai
11 hours ago
Job DescriptionKey Accountabilities Managing project related documents with accuracy and quality in timely manner. Control all aspects of projects documentation on multiple projects a assigned keeping alignment with Client systems and procedures. Upon Project award, prepare Work List for Project as advised by PM / Project Planner and release to trades. Create project specific email address and ensure department distributions...

Customer Success Manager - Arabic speaking - Saudi Arabia
Salesforce,
Dubai
12 hours ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers...
