Reservation Specialist

Job Description

At DAMAC Hotels & Resorts, we create a unique living experience for our guests to be able to experience our proposition “There’s no place like Maison”.

As Damacian, our employees are empowered to create special memories for our guests by keeping a sharp eye out, capturing every opportunity and moment where we can connect, understand, add value, and create memories for them.

We are inviting candidates who are able to drive energy into the company along with the ability to 'think outside of the box" for the role of Reservation Specialist.

Job Purposes

The Role is responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.

• To represent the company by following the standard operating procedures set by the organization
• Proactively sell and upsell all products and services within the property
• Handle queries through telephone, fax, and email
• Make reservations for customers based on their various requirements
• Provide support to customers who may need to amend or cancel a reservation
• Prepares letters of confirmation
• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks
• Any other duty that may be requested by the management
  
  
  

Qualifications And Experience

• Minimum 1 year of Reservations
• Experience with a luxury 5 Star Hotel
• Worked in Multi-Cultural environment
• Opera knowledge
• Proficient in Microsoft applications
• Strong communication skills
• Highly motivated individual with strong organizational skills
• High level of integrity and customer focus
• Arabic speaker is a plus