Reservation Supervisor

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

As the Reservations Supervisor at Fairmont Bab Al Bahr, you will be responsible for leading and supporting the reservations team to deliver seamless, efficient, and guest-focused booking services. You will ensure that every reservation reflects the brand’s luxury standards, while maximizing revenue opportunities through effective inventory management and upselling strategies. Your leadership will play a vital role in shaping the guest journey from the first point of contact to their arrival at the hotel.

• Supervise the daily operations of the reservations department, ensuring smooth and efficient processes.
• Handle guest reservations with accuracy, professionalism, and a strong focus on service excellence.
• Monitor room availability, rates, and booking trends to support revenue optimization.
• Train, coach, and motivate the reservations team to uphold Fairmont’s service standards.
• Assist in implementing strategies to maximize occupancy and revenue while maintaining guest satisfaction.
• Ensure all guest inquiries and requests are handled promptly and courteously.
• Collaborate with Sales, Front Office, and Revenue Management to align on business goals.
• Prepare reports and performance metrics related to reservations, occupancy, and revenue.
• Handle escalated guest concerns and resolve issues effectively.
  
  

Qualifications

• Previous experience in a reservations role within a luxury hotel environment is required.
• Strong knowledge of Opera PMS or similar hotel reservation systems.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Detail-oriented with strong organizational and multitasking skills.