Reservations Agent
Hyatt
Date: 2 weeks ago
City: Dubai
Contract type: Full time
At Hyatt Centric Jumeirah Dubai, we're not just a hotel – we're a launchpad for exploration and adventure in the heart of the city. Nestled in the vibrant La Mer beachfront, we offer curated experiences for curious travelers seeking authentic Dubai. Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, energetic environment? If so, Hyatt Centric Jumeirah Dubai is looking for you!
As a Reservations Agent, you will be the first point of contact for our future guests. You’ll be responsible for handling all reservation inquiries, delivering exceptional service, and ensuring each guest begins their Hyatt journey with ease, excitement, and confidence.
What You’ll Do
As a Reservations Agent, you will be the first point of contact for our future guests. You’ll be responsible for handling all reservation inquiries, delivering exceptional service, and ensuring each guest begins their Hyatt journey with ease, excitement, and confidence.
What You’ll Do
- Handle guest reservations with professionalism, efficiency, and a warm, welcoming tone.
- Maximize room occupancy and revenue through strategic upselling and cross-selling.
- Collaborate with Sales, Front Office, and Revenue Management teams.
- Maintain up-to-date knowledge of hotel services, promotions, and local attractions.
- Ensure accuracy in bookings, guest preferences, and special requests.
- Have a passion for hospitality and guest engagement.
- Communicate clearly and confidently in English (Arabic or additional languages are a plus!).
- Are detail-oriented and tech-savvy with knowledge of hotel reservations systems (Opera experience preferred).
- Thrive in a team-oriented, dynamic environment.
- Enjoy being part of something fresh, fun, and ever-evolving.
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