Reservations Agent
Palazzo Versace Dubai
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Summary
Main Duties/Responsibilities:
Main Duties/Responsibilities:
- Represent the company by following the standard operating procedures set by the organization
- Proactively sell and upsell all products and services within the property.
- Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
- Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
- Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
- Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
- Achieve given targets and maintain exceptional performance at all times.
- Handle queries through telephone, fax, and email.
- Use approved language skill as required at all times.
- Ensure compliance with the contact center quality performance requirements.
- Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.
- Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
- Demonstrate experience working in a high volume, high pressure environment.
- Worked in Multi-Cultural environment.
- Display Team work to achieve departmental and organization goals
- Enter all bookings accurately
- Opera knowledge
- Proficient in Microsoft applications
- High level of integrity and customer focus
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Project Manager
GHD,
Dubai
7 hours ago
Job DescriptionWith more than 14000 people around the globe, GHD is one of the world’s leading professional services companies operating in the global markets of water, energy and resources, environment, property and buildings, and transportation. Serving clients across five continents and the Pacific region, GHD people share a passion for exceeding the expectations of our clients and contributing to their...
Senior Front Desk Agent
The Arts Club Dubai,
Dubai
8 hours ago
About UsThe Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing...
Waiter/Waitress - Pool Bar
Palazzo Versace Dubai,
Dubai
10 hours ago
Job SummaryMain Duties/Responsibilities:Ensure guests live the “Ultimate Experience”.Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.Handle guest complaints according to policy.Develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods.Perform opening and closing...