Reservations Agent

Palazzo Versace Dubai


Date: 23 hours ago
City: Dubai
Contract type: Full time
Job Summary

Main Duties/Responsibilities:

  • Represent the company by following the standard operating procedures set by the organization
  • Proactively sell and upsell all products and services within the property.
  • Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
  • Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
  • Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
  • Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
  • Achieve given targets and maintain exceptional performance at all times.
  • Handle queries through telephone, fax, and email.
  • Use approved language skill as required at all times.
  • Ensure compliance with the contact center quality performance requirements.
  • Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.


CANDIDATE PROFILE

  • Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
  • Demonstrate experience working in a high volume, high pressure environment.
  • Worked in Multi-Cultural environment.
  • Display Team work to achieve departmental and organization goals
  • Enter all bookings accurately
  • Opera knowledge
  • Proficient in Microsoft applications
  • High level of integrity and customer focus

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