Reservations Agent

Dusit Thani Mactan Cebu


Date: 11 hours ago
City: Dubai
Contract type: Full time
Job Description

  • Maintains complete knowledge and comply with all hotel and departmental standards, policies and procedures.
  • Processes all reservation requests, changes, and cancellations according to the standards.
  • Observes proper telephone manners at all times.
  • Maintains complete, accurate and timely information which are essential to the reservation.
  • Handle guest queries, requests and complaints related to reservations in a polite and efficient manner.
  • Sells the best-rated room to meet the guest’s needs and maximize the room revenue.
  • Suggest alternative date for requests on overbooked situation.
  • Explains effectively the hotel’s policies such as: check-in and check-out time, guarantee, no-shows and cancellations for the guest to understand.
  • Set up proper billing accounts according to the policy.
  • Liaise with the Sales Department regarding booking of group rooms, banquet or conventions and long-term apartment tenants.

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