Reservations Agent
Al Jaddaf Rotana Dubai
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-
Education, Qualifications & Experiences
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
- Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Education, Qualifications & Experiences
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Intern - Sustainability
AtkinsRéalis,
Dubai
1 day ago
Overview
The role focuses on supporting sustainability-related projects through research, data management, and preparation of deliverables. The role provides exposure to green building certification systems, carbon management, energy performance modeling, and other sustainability assessments. Interns will contribute to project proposals, assist in reporting, and gain hands-on experience in applying international sustainability standards..
Your role
Degree in an environmental, architecture, engineering,...
Intern Accountant, Dubai
Bestax Chartered Accountants,
Dubai
1 day ago
Bestax Chartered Accountants is a leading accounting, tax, and business consultancy firm in Dubai and Canada serving local and international clients across various industries. We are proud to be an ACCA and ICAEW Approved Employer, ensuring structured learning, professional development, and mentorship for aspiring accountants.
Key Responsibilities
Assist in maintaining accounting records, ledgers, and documentation
Help with bank reconciliations and...
Reservations Agent
Millennium Place Barsha Heights,
Dubai
1 day ago
As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.
Key Job Responsibilities:
Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
Provide information about room...